PBS · 4 hours ago
Technical Support Specialist I
Arlington, VA
Full-time
Onsite
Entry, Mid LevelPBS is a technology-focused organization seeking a Technical Support Specialist II to join their Infrastructure & Operations group. The role involves providing user support, responding to service desk operations, and ensuring the reliability of the desktop platform in a mixed computing environment.
BroadcastingNon ProfitPublishingVideo
Responsibilities
Answer requests in a courteous, empathic manner, with appropriate urgency
Communicate and coordinate with users and all involved in resolving issues
Monitor all communication channels (Ticketing System, IM, Phone) and react promptly to fulfill requests and resolve incidents
Respond to security incidents and assists investigations
Coaches junior staff on procedures and effective communications
Create and maintain knowledgebase articles about best practices and procedures used to handle requests
Assist with Active Directory and Exchange account creation and auditing
Configure and troubleshoot Windows and Mac computers and software
Deploy and troubleshoot mobile devices
Document processes, procedures, and solutions for issues resolved on the field
Assist with Operating System upgrades, revisions testing, and deployments
Assist with Desktop platform refresh deployments
Assist with the execution of special projects
Qualification
Required
Experience in providing user support in a technical environment
Ability to communicate and coordinate effectively with users and team members
Experience with ticketing systems and monitoring communication channels
Knowledge of security incident response and investigation procedures
Ability to coach junior staff on procedures and effective communications
Experience in creating and maintaining knowledgebase articles
Familiarity with Active Directory and Exchange account management
Proficiency in configuring and troubleshooting Windows and Mac computers and software
Experience in deploying and troubleshooting mobile devices
Ability to document processes, procedures, and solutions
Experience with Operating System upgrades and deployments
Experience with Desktop platform refresh deployments
Ability to assist with special projects
Company
PBS
PBS provides media programming and services for the American public.
Founded in 1969
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$4MKey Investors
Corporation for Public Broadcasting
2024-05-13Grant
2013-01-01Grant· $1M
2005-12-19Grant· $3M
Leadership Team
Paula Kerger
CEO
Rhonda Holt
Chief Technology Officer
Recent News
2025-12-16
Company data provided by crunchbase