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Fifth Third Bank · 2 hours ago

Mortgage Collections Supervisor

Cincinnati, OH

Full-time

Onsite

Mid Level

4+ years exp

Fifth Third Bank is committed to connecting great people to great opportunities and is seeking a Mortgage Collections Supervisor. This role involves managing staff to facilitate workflow, ensuring compliance with policies, and overseeing a portfolio of delinquent accounts while providing coaching and feedback to enhance employee performance.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

Responsibilities

Coordinates and supervises day-to-day work processes in the call center and is responsible for Monitoring individual and team productivity and quality and providing feedback to management

Reports significant findings on a file-by-file basis and distributes to appropriate internal parties

Identifies and implements work efficiencies through process improvement techniques and product development for hardship resolution

Collaborates with other quality control personnel and provides research support for findings

Conducts telephone call monitoring review and participate with the quality team on calibration calls

Manage timelines to adhere to investor/insurer guidelines

Oversees servicing system documentation entered by employees and ensures accuracy

Provides daily management, coaching and feedback to staff through account Reviews, monitors and side-by-sides

Performs and/or delegates audits of routine workout loans to confirm that mortgage processes have been performed in accordance with the Bank's and investor requirements, government regulations and the Bank's quality control program

Documents work and records deficiencies. Determines the potential causes of deficiencies identified during the course of the audit. Evaluates the quality of the files audited

Partners with associates from Mortgage Operations, Internal Audit Underwriting, Collections or Servicing to stay abreast of their processes and the impacts on current servicing processes

Qualification

Supervisory experienceCall center experienceLoss mitigationMicrosoft Office proficiencyLeadership skillsCommunication skillsProblem-solving skillsOrganizational skills

Required

College degree or equivalent work experience

Minimum 1 year supervisory/lead experience

Minimum 3 years call center experience

Knowledge of legal requirements for loss mitigation, bankruptcy, REO and foreclosure processes

Proven leadership skills and ability to work in a team environment

Excellent communication, problem-solving, and organizational skills

Experience with Microsoft Word, Excel, PowerPoint, Access and Outlook

Benefits

Comprehensive benefits

Incentive compensation plan

Company

Fifth Third Bank

Glassdoor3.7

Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858

Cincinnati, Ohio, USA

10001+ employees

http://53.com

Funding

Current Stage

Public Company

Total Funding

unknown

1978-01-13IPO

Leadership Team

Bryan Preston

Chief Financial Officer

Maria Holmes

VP, Senior Manager Corporate Sponsorship

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