AAA-The Auto Club Group · 7 hours ago
Fleet Dispatcher
GA-East Atlanta - Tucker
Full-time
Onsite
New Grad, Entry LevelAAA The Auto Club Group is a leading provider of membership, travel, insurance, and financial services. They are seeking a Fleet Dispatcher who will be responsible for dispatching emergency roadside assistance calls and managing customer service issues in a fast-paced environment.
Insurance
Responsibilities
Dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically
Receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system
Perform geographical location spotting and map reading
Provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location
Monitor dispatched calls and take action to resolve and correct service or other potential problems
Handle driver / customer escalations in accordance with established procedures
Provide explanations to customers and reports / document service issues
Close service requests using company electronic dispatching system
Accept payment from members / customers, when necessary
Reconcile and resolve rudimentary payment issues and maintain related records and files
Assist coworkers and less-tenured dispatchers, as necessary
Qualification
Required
Have a high school diploma or equivalent (GED)
Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard
Can perform basic mathematical calculations including addition, subtraction, percentages, etc
Prior experience managing and resolving customer issues
Preparation of written communications (e.g. responding to customer inquiries)
Have a basic understanding of geography and can provide directions
Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
Experience working in a fast-paced environment
Preferred
Knowledge of policies and procedures (service benefits) relative to emergency road service
Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
Experience dispatching calls
Call center environment experience
Benefits
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, rewards and much more
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
Founded in 1901
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
Company data provided by crunchbase