NEOGOV · 19 hours ago
Assistant Manager - Public Affairs
DWSD -735 Randolph Detroit MI 48226, MI
Full-time
Onsite
Mid Level
$82K/yr - $132K/yr
3+ years expNEOGOV is seeking an Assistant Manager – Public Affairs for the City of Detroit. This role is responsible for leading infrastructure communications, engaging with the public regarding capital construction projects, and coordinating outreach efforts with various stakeholders.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Serve as the infrastructure communications lead for the department
Responsible for strategy, implementation and coordination of outreach to and engagement with customers and the general public related to capital construction projects
Coordinate outreach with other city agencies, regional authorities and other organizations planning and performing construction within the city of Detroit boundaries that are related to water, sewerage and stormwater assets
Build relationships, both internal and external, including with project managers, contractors, city officials, neighborhood associations, community groups and block club leaders to carry-out the construction-related community outreach and engagement
Collaborate with colleagues in the Public Affairs division to develop and update communication materials, both print and digital, and staff community meetings
Engage with internal and external staff on project planning to determine the outreach and engagement steps
Monitor construction projects and related engagement
Review communication materials related to construction projects and other programs
Schedule community meetings within the project area in advance of construction, and during construction depending on the length of the project
Monitor and provide reporting to DWSD and City staff as requested
Participate in writing grants or providing information for grants
Qualification
Required
Bachelors degree in communications, public relations, public administration or business
At least three years with municipal government or utility experience
Customer service
Community outreach
Public relations
Government affairs
Water, sewer and stormwater systems
Lead service line replacement
Data investigation and monitoring
Project management
Business writing and ability to write public communications
Articulate professionally with customers in person, by phone and e-mail
Use advanced technology
Interact with diverse audiences from residents to project managers to contractors
Detect opportunities to improve outreach and engagement
Perform government communications and marketing tasks
Capacity to write to the audience
Ability to present internally and to community groups
Work effectively in a team-based, flexible workforce with minimal supervision
Service customers in a professional manner, internal and external
Maintain regular and reliable attendance
Communicate effectively, both verbally and in writing
Understand and follow verbal and written instructions
Establish and maintain effective working relationships with others
Communicate frequently with team members and other units across the Department about processes, equipment or potential problems
Develop proficiency in unit specific operations and software
Determine locations and schedule community meetings
Direct team activities or to work as team member
Maintain records such as outreach analytics, canvassing journals, general and subsidiary ledgers, registers or other auxiliary records
Provide on the job training
Attend training sessions and conferences
Interact with customers in person, by phone and email
Answer escalated customer requests and complaints
Research departmental records for information related to work orders, service requests, and construction workflows
Complete mandatory training requirements
Follow security and safety policies and procedures in carrying out work duties
Perform work related duties as assigned
Benefits
Medical - Eligible for hospital, surgical, and prescription drug benefits.
Dental
Vision
Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
Sick Leave
Vacation
Holidays
Funeral leave
Family and Medical Leave
Jury duty
Military duty leave
Unpaid personal leave
City Employees Retirement System
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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