Purview Infotech LLC · 15 hours ago
NICE CXONE Developer
United States
Contract
Remote
Mid Level
3+ years expPurview Infotech LLC is seeking a NICE CXONE Developer to design, configure, implement, and support NICE inContact solutions for contact center operations. The role involves troubleshooting issues, supporting integrations with CRM systems, and working closely with business stakeholders to deliver solutions aligned with business goals.
Big DataConsultingIT ManagementManagement ConsultingStaffing Agency
Hiring Manager
Pintu Singh
Responsibilities
Design, configure, implement, and support NICE inContact (CXone) solutions for contact center operations
Create and manage ACD, IVR, call flows, scripts, and Studio configurations
Troubleshoot and resolve issues related to call routing, agent connectivity, and platform performance
Support integrations between NICE inContact and CRM systems (e.g., Salesforce, ServiceNow)
Work closely with business stakeholders to gather requirements and deliver contact center solutions aligned with business goals
Monitor system performance, generate reports, and recommend improvements
Ensure compliance with company standards, data security, and best practices
Document configuration changes, technical processes, and troubleshooting guides
Qualification
Required
3+ years of hands-on experience with NICE inContact (CXone) platform
Proficient in Studio scripting, IVR design, ACD configuration, call routing, and WorkForce Management (WFM) tools
Experience with contact center telephony, VoIP, and omnichannel configurations
Familiarity with API integrations, data dips, and CRM connectors
Strong analytical and troubleshooting skills
Ability to work independently in a fast-paced, high-demand environment
Company
Purview Infotech LLC
Purview Infotech is a IT Consulting and Staffing company founded by team of experienced professionals.
11-50 employees
H1B Sponsorship
Purview Infotech LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (13)
2022 (4)
2021 (10)
2020 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase