Salesforce · 15 hours ago
Consumption Lead, Mulesoft
New York - New York
Full-time
Hybrid
Senior Level
$64K/yr - $86K/yr
7+ years expSalesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. The Consumption Lead will drive the adoption and growth of Mulesoft within key enterprise customers, helping them maximize their e-commerce objectives and platform value through strategic account management and technical expertise.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Drive consumption growth through successful implementation of initial commerce use cases
Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings
Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle
Gain commitment and buy-in to drive customer decision making by achieving a shared vision and proactively considering the value props that tie all the stakeholder together
Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens
Track and drive key consumption metrics including GMV, order volume, and platform utilization
Develop data-driven expansion strategies based on consumption patterns
Create and execute account plans to achieve targeted consumption goals
Guide customers' roadmap to maximize platform value
Understanding customers’ IT infrastructure and business requirements/ use case roadmap
Creating, owning, and executing technical POCs and demos for expansion use cases within initial and other LOBs
Stakeholder management
Creating a path to accelerate and expand consumption and utilization of MuleSoft within each customer by engaging and influencing a variety of external audiences (technical, LOB) at all levels of the organization (from CxO to developer)
Engaging with internal business & technical stakeholders (e.g., implementation partner, prof. services, technical architect, sales, customer success)
Learn, be familiar with MuleSoft solutions, positioning, competition, and product suite Internalize MuleSoft customer success stories and Customer Success systems and processes and understand the current state of regional performance across customer health, retention, and growth metrics
Establish relationships with regional leadership across pre-sales, sales, services, and channel leadership to be a leader in driving cross-functional alignment at scale and ensure customer health and expansion is top of mind
Engage with C-level to operational teams on Mulesoft initiatives
Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
Build business cases demonstrating ROI of increased platform adoption
Create consumption acceleration playbooks based on customer success patterns
Drive adoption of new commerce capabilities aligned to business outcomes
Drive measurable business outcomes through commerce capabilities
Qualification
Required
7+ years experience of applicable sales/customer success experience with technical expertise
Experience driving consumption/adoption in enterprise accounts and portfolio management
Technical knowledge of Mulesoft will be added advantage
Ability to engage technical and business stakeholders
A proven track record leading and driving customer success Teams, and aligning in complex customer environments at the executive and departmental level
Experience managing people with a history of creating and inspiring great teams who have delivered results
Experience executing sales & expansion strategies with Enterprise customers including a deep understanding of utilization and consumption models, plays, and importance
Deep technical knowhow on data architecture & conversant in business language
Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy
Ability to contribute beyond your role and own strategic initiatives to improve the customer experience with MuleSoft
Proven track record of leading seven-figure engagements with enterprise customers and a demonstrated ability to guide strategy and deliver outcomes for the customers that resulted in material ACV growth
Passionate about technology, a natural, credible evangelist, and experienced in translating that passion into business impact for customers
Strong written and oral presentation skills and ability to engage with a spectrum of executives- technical and non-technical from developers, and architects, to C-level
Preferred
Understanding of order management and marketplace solutions
Deep technical knowhow on data architecture & conversant in business language
Familiarity with Salesforce ecosystem
Salesforce certifications
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
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