Knowesis Inc. · 18 hours ago
Operations Support (Tier III)
Alexandria, VA
Full-time
Hybrid
Senior Level
5+ years expKnowesis Inc. is currently seeking an exceptional Operations Support (Tier III) professional to join their team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services. The role involves providing operational support for IT systems, including monitoring, incident response, maintenance, and compliance, while also managing configuration and change processes.
AnalyticsInformation TechnologyManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide operational support of Office of Inspector General (OIG) Information Technology (IT) systems, including monitoring, incident response, maintenance, patching, and compliance on the Unclassified (Non-classified Internet Protocol Router Network) and Classified (Secret Internet Protocol Router Network) networks
Provide configuration management support by testing, deploying, and maintaining all OIG-approved software and applying Security Technical Implementation Guides (STIGs), updates, and patches following established OIG processes and within designated timelines
Follow all OIG change management and engineering review processes and ensure changes are completed according to the project and release manager schedule
Document incidents using the OIG ticket tracking system and create and publish knowledge base articles for government approval when applicable
Operate, maintain, and optimize all production IT systems for devices such as printers, scanners, copiers, and fax devices
Coordinate with engineering and developers for system redesigns and submit recommendations to the OIG Enterprise Architect (EA) and Project Management Office (PMO)
Identify, troubleshoot, remediate, and document system outages and perform after-action reviews (AAR) for all system outages
Utilize desktop remote tools to analyze and resolve enterprise issues and outages
Create, test, and prepare for deploying the standard OIG images for all OIG workstations
Work as part of IT project teams and perform related tasks as assigned
Monitor logs and automated systems for OIG IT system outages and incidents, and initiate incident response procedures
Coordinate equipment repair and services for all agency imaging (printing, scanning, copying, and fax devices), monitor automated systems that report status, needs, and usage trends on a regular basis, and take action as needed
Monitor and analyze usage of all OIG print devices and make recommendations to maximize efficiency and decrease print costs
Maintain existing and, when required, create new Standard Operating Procedures (SOPs) in support of operations
Support back-up and restoration services utilizing the OIG backup systems, including changing tapes and maintaining the tape library
Implement Department of Defense (DoD) security enhancements, such as Public Key Infrastructure (PKI), to all assigned systems
Assign System Administrators responsible for requesting, installing, and maintaining DoD certificates on IT systems
Implement DoD-trained Registration Authorities, Local Registration Authorities, and Key Recovery Agents to manage the organization's PKI program by approving, suspending, recovering, and revoking DoD certificates
Coordinate with Tier I and Tier II support for all system, development, and software changes impacting end user support, and update help desk SOPs as appropriate
Utilize VMware console or desktop remote admin tools to analyze and resolve workstation and server issues
Meet OIG established service level metrics and performance standards
Travel within the Continental United States (CONUS) and the National Capital Region (NCR) may be required to attend meetings, conferences, and training
Qualification
Required
Bachelor's degree from an accredited university in computer science, information systems, information technology, or a related technical field
Minimum of 5 years of experience in IT operations, systems administration, or related technical support roles
Experience with configuration management, patch management, and change management processes
Experience with monitoring, incident response, and troubleshooting IT systems and infrastructure
Experience with virtualization platforms (VMware) and remote administration tools
Knowledge of Department of Defense Security Technical Implementation Guides (STIGs) and compliance requirements
Experience with Public Key Infrastructure (PKI) and DoD certificate management
Experience with backup and restoration services
Strong documentation skills and ability to create Standard Operating Procedures (SOPs) and knowledge base articles
Experience working in a government or DoD environment
Ability to work effectively as part of a team and collaborate with multiple stakeholders
Strong analytical and problem-solving skills
Preferred
Information Assurance Technician (IAT) Level I certification in accordance with DoD 8570.01-M guidance (Security Plus, GIAC Security Essentials Certification (GSEC), Certified Ethical Hacker (CEH), or similar)
Information Technology Infrastructure Library (ITIL) certification
Experience with Microsoft Active Directory, Exchange, SharePoint, and System Center Configuration Manager (SCCM)
Experience with Splunk, McAfee Host-Based Security System (HBSS), or similar security tools
Experience supporting both unclassified and classified networks (NIPRNet, SIPRNet, JWICS)
Experience with ticketing systems (BMC Footprints or similar)
Master's degree in computer science, information systems, information technology, or related technical field
Current Top Secret security clearance
Benefits
Health (Preferred Provider Organization (PPO) & High Deductible Health Plan (HDHP) Insurance
Dental
Vision
Short-Term Disability (STD) & Long-Term Disability (LTD)
Basic Life Insurance
401k Company Match, & Voluntary Products
Company
Knowesis Inc.
Knowesis is taken from the Greek word "noesis" which means the psychological result of perception, reasoning, and learning.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase