Rochester Public Schools ISD #535 · 13 hours ago
IT Support Technician - #100747
Rochester, MN
Full-time
Onsite
Entry Level
$55K/yr - $65K/yr
2+ years expRochester Public Schools is seeking IT Support Technicians who are responsible, dependable, and committed to building a long-term career with us. The role involves providing technical support for desktop computers, applications, and related technology, while ensuring excellent customer service for staff at various levels.
ConsultingEducationHigher Education
Responsibilities
Assists customers, end users and operating staff with technical support of desktop computers, applications, tablets and related technology
Interaction with multiple levels of end users, managers, VIPs and local technical staff is required
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
Interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
A good understanding of general IT services is required
“Smart Hands" services and cooperation with subject matter experts to provide “eyes, hands and feet" in support of Networking Equipment, Servers, Telecoms and other IT related equipment
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), tablets, Smartphones and basic printer support
Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
Reimaging computers/hard drives in accordance with customer standards
Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents
Categorize and prioritize end user support requests and service requests by utilizing a ticketing system to track tickets and provide up-to-date status and information
Move equipment associated with escalated help desk incidents and service requests
Trains and orients staff on use of hardware and software
Recommends and / or performs upgrades on systems to ensure longevity
Performs other duties as assigned
Qualification
Required
At least 2 years of experience in the field or in a related area required
Strong Microsoft Office skills (Outlook, Word, and Excel)
Strong Microsoft operating System installation and troubleshooting skills
Strong Break / Fix skills Desktops, Workstations, Notebooks Tablets and Printers
Broad experience in IT related services with basic understanding of Networks, both wired and wireless
iOS first level troubleshooting
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Strong written and verbal communication skills
Must be detail oriented and self-motivating
Ability to successfully pass a background security check
Experience including remote control of PCs and video conferencing knowledge
Preferred
CompTIA Network+ preferred
MCP/MTA: Desktop (Microsoft Certified Professional/Microsoft Technology Associate) is preferred
Company
Rochester Public Schools ISD #535
Our mission is to equip every student with the knowledge, independence, and resilience to pursue a fulfilling path.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Carlson
Chief Administrative Officer
Lida Casper
Coordinator of Community Partnerships
Recent News
2025-11-11
2023-06-30
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