Merchants Capital · 12 hours ago
Assistant Branch Manager
Bloomington, IN
Full-time
Onsite
Entry, Mid Level
2+ years expMerchants Capital is a diversified bank holding company headquartered in Carmel, Indiana, and they are seeking an Assistant Branch Manager for their new branch in Bloomington. The role involves delivering premier customer service, ensuring operational compliance, and supervising Personal Bankers to foster a positive work environment and achieve branch goals.
Customer ServiceFinanceFinancial Services
Responsibilities
Process cash and non-cash banking transactions efficiently and accurately while delivering premier customer service
Open accounts and cross-selling products and services to meet customer financial needs, identifying referral sales opportunities
Balance cash drawers daily and reconcile Vault and ATM regularly with precision and adherence to security protocols
Contribute directly to achieving both personal and branch deposit growth goals
Ensure operational soundness by adhering to all retail and bank policies, procedures, audit, and compliance guidelines, complete required training promptly
Supervise Personal Bankers in the absence of the Branch Manager, ensuring compliance and operational integrity
Conduct teller training for new hires, including CSI and Teller capture, emphasizing accuracy and risk controls
Assist with daily, monthly, and quarterly operational responsibilities as directed by the Branch Manager, ensuring compliance and efficiency
Provide operational support for branch and bank staff members to maintain smooth and sound operations
Perform other duties and responsibilities as assigned, with a focus on maintaining operational excellence
Qualification
Required
2-4 years of retail banking experience, including customer service and sales responsibilities
Ability to travel between our Indianapolis and Carmel branches as needed
Strong leadership and coaching abilities to mentor and develop team members
Excellent customer service and relationship-building skills
Proficiency in banking systems and transaction processing
Solid understanding of operational soundness, including compliance, security, and risk controls
Effective communication and problem-solving skills
High attention to detail and accuracy in cash handling and reconciliation
Excellent verbal and written communication skills
Ability to work well in a team environment to service customers
Preferred
Prior experience in supervisory or leadership roles within a retail environment preferred
Benefits
Health
Vision
Dental
401K
ESOP
100% Tuition Assistance
4 weeks paid time off
Company
Merchants Capital
Merchants Capital is a financial services company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$59MKey Investors
Merchants BankTWG Development
2025-09-04Undisclosed· $9.5M
2025-09-04Debt Financing· $8M
2019-11-05Debt Financing· $25.5M
Leadership Team
B
Brian J. Sullivan
EVP, Chief Operating Officer
Recent News
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