MHA (Mental Health Association) · 22 hours ago
Front Desk Administrative Assistant
Chicopee, MA
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expMHA - Mental Health Association is a nonprofit organization dedicated to helping people live their best life. The Front Desk Administrative Assistant provides essential support to the main office through a variety of clerical tasks, including greeting visitors, managing phone inquiries, and overseeing mail distribution.
Health CareNon ProfitWellness
Responsibilities
Greet visitors and answer phone calls promptly, directing inquiries to appropriate staff while maintaining a courteous and professional demeanor
Handle sensitive information confidentially in accordance with MHA guidelines and HIPAA policies
Open and close the office following MHA protocols, ensuring security, proper access, and daily voicemail monitoring
Address urgent or critical matters calmly and diplomatically, seeking guidance when appropriate
Prepare letters, memos, and reports, ensuring accuracy, professionalism, and timely distribution
Process and distribute incoming mail, faxes, and checks accurately, maintaining proper documentation and confidentiality
Provide clerical and administrative support, including mailings, document handling, equipment assistance, and office supply management
Support training and office operations by assisting with materials, maintaining the Master Training Calendar, and ensuring a clean and safe work environment
Qualification
Required
High school diploma, GED, or equivalent experience is required
At least one year of office experience in a receptionist role, managing high call volumes
Strong communication skills with an emphasis on respectful interactions
Flexibility, cooperation, and a helpful attitude are essential
Attention to detail and the ability to follow through on tasks
Proficiency in MS Word and Excel
Capable of working independently and multitasking effectively
Familiarity with general office procedures and equipment (fax, copier, postage machines)
Preferred
Bilingual (English-Spanish) is a plus
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403B, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Long Term Disability
Company
MHA (Mental Health Association)
MHA is committed to building an agency of excellence for its clients, staff and community.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Yorkshire Post
2025-04-09
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