Berean Group International, Inc. · 9 hours ago
Network Operations Center Analyst
Dallas, TX
Contract
Onsite
New Grad, Entry Level
$38/hr - $38/hrBerean Group International, Inc. is seeking a Network Operations Center Analyst to monitor and manage network systems. The role involves troubleshooting outages, managing incident tickets, and coordinating with internal teams to ensure network reliability.
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Hiring Manager
Naveen Gangadhar N
Responsibilities
Monitor network systems including IP, fiber, and Private LTE (PLTE) environments using monitoring tools and alarms
Identify, troubleshoot, and escalate outages or performance degradation across wired and wireless networks
Open, manage, and update incident tickets within SLA requirements
Perform initial triage and basic root cause analysis
Communicate outages and updates clearly to customers, vendors, and internal teams
Coordinate with Tier 2/3 teams, RF engineers, and vendors during incidents
Document incidents, resolutions, and post-incident reports
Support scheduled maintenance and after-hours work as required
Qualification
Required
Candidate MUST work onsite
Candidates MUST have previous experience to meet the following:
Monitor network systems including IP, fiber, and Private LTE (PLTE) environments using monitoring tools and alarms
Identify, troubleshoot, and escalate outages or performance degradation across wired and wireless networks
Open, manage, and update incident tickets within SLA requirements
Perform initial triage and basic root cause analysis
Communicate outages and updates clearly to customers, vendors, and internal teams
Coordinate with Tier 2/3 teams, RF engineers, and vendors during incidents
Document incidents, resolutions, and post-incident reports
Support scheduled maintenance and after-hours work as required
Strong written and verbal communication (clear, concise, professional)
Ability to remain calm and focused during high-severity outages
Strong time management and prioritization skills
Attention to detail (timestamps, impact, accuracy)
Ability to follow process and escalate appropriately when needed
Customer-focused mindset with urgency and accountability
Team-oriented with strong collaboration skills
Preferred
Private LTE (PLTE) fundamentals
Basic understanding of LTE architecture (eNodeB, 5G basics)
Ability to recognize PLTE-related alarms and service impacts
Network monitoring tools (Altiplano, Manta Ray, NSP, etc.)
Experience working with ticketing systems (ServiceNow, Remedy, etc.)
Understanding of SLAs, escalation procedures, and incident management
Company
Berean Group International, Inc.
Berean Group International is a client centered company that provides both U.S.
Founded in 2000
51-200 employees
H1B Sponsorship
Berean Group International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase