Experity · 3 hours ago
Teleradiology Help Desk Representative - Part Time
Machesney Park, IL
Part-time
Hybrid
Entry Level
$15.75/hr - $15.75/hr
2+ years expExperity is the leading software and services company for on-demand healthcare in the U.S. The Teleradiology Help Desk Representative will triage inbound calls from centers, provide Level I support, and ensure timely communication with radiologists and centers regarding patient studies.
Electronic Health Record (EHR)Health CareInformation TechnologyMedicalOnline PortalsPrimary and Urgent CareSaaS
Responsibilities
Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
Make outbound calls to centers to notify them of positive findings or to request additional information on studies
Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
Provide Level I support to centers and submit IT tickets when needed
Open and close QA cases for radiologists
Monitor auto assign rules and manually assign specialty cases
Other duties as assigned
Qualification
Required
High School degree or equivalent
Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
Preferred
PACS experience preferred, but not required
Benefits
Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.
Company
Experity
Experity is the combination of DocuTAP and Practice Velocity and provides technology solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-01Acquired
Leadership Team
David Stern
CEO
Brian Berning
Chief Financial Officer
Recent News
HealthCareIT News
2025-11-19
Company data provided by crunchbase