Tyler Technologies · 4 hours ago
Associate Software Support Specialist
Lakewood, CO
Full-time
Hybrid
New Grad, Entry LevelTyler Technologies is seeking an Associate Software Support Specialist to provide basic-level software support for clients. This entry-level role involves troubleshooting client inquiries and issues, ensuring timely resolution, and expanding knowledge of Tyler's products.
GovTechInformation ServicesSoftware
Responsibilities
Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved
Analyzes data reports, forms, and web technologies commensurate with the level of training and understanding
Determines whether to resolve issues personally or to refer to a more experienced team member
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations
Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s)
May submit client issues to the development team for resolution as needed
Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required
May create or enhance documentation throughout the support process
Commits to expanding technological skills and knowledge of Tyler products
Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies
Performs other duties as assigned
Qualification
Required
Bachelor's degree in a related field or equivalent experience
Excellent interpersonal skills
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues
Strong organizational skills
Effective analytical ability, particularly in a technical environment
Excellent written and verbal communication skills
Basic knowledge and understanding of database structures, including fields, tables, views, database objects, etc
Knowledgeable with Microsoft Office
Preferred
Exposure to relational databases or SQL is desired
Knowledge and understanding of software development tools are a plus
Benefits
Travel expenses covered
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
Founded in 1966
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
Business Wire
2026-01-15
2026-01-09
Government Technology US
2026-01-06
Company data provided by crunchbase