FreeAxez · 5 hours ago
Client Success Manager
Delran, NJ
Full-time
Onsite
Mid, Senior Level
$65K/yr - $80K/yr
5+ years expFreeAxez is a leading developer and manufacturer of adaptive cabling distribution systems. The Client Success Manager plays a critical role in supporting customers across product verticals, managing inquiries, driving project specifications, and ensuring high-quality onboarding experiences for users of the Gridd Mobile platform.
ArchitectureBuilding MaterialCommercialInterior Design
Responsibilities
Serve as a trusted advisor to new, current, and past clients by managing inbound inquiries, conducting screen-share presentations, and guiding stakeholders (GCs, end users, subcontractors, etc.) on Gridd system and product selection to ensure successful project outcomes
Manage early-stage project support and pipeline activity by maintaining accurate records in Salesforce, tracking leads, pricing requests, estimates, and project documentation, and reporting on pipeline health and activity metrics
Support business development efforts by tracking bid platforms, refreshing pricing, generating estimates and pro forma invoices, and coordinating with internal teams to keep projects moving forward efficiently
Represent FreeAxez and the Gridd ecosystem at industry trade shows and events, engaging prospective customers and partners alongside executive and marketing leadership
Lead and further develop the Gridd Mobile Client Success business unit, including refining onboarding processes, launching onboarding programs, and collaborating cross-functionally to drive customer adoption and engagement
Manage the Gridd Mobile onboarding process in partnership with internal teams, ensuring customer libraries, 2D/3D/AR content, and app configurations meet Gridd Mobile standards and specifications
Drive Gridd Mobile subscription conversion through presentations, outreach, follow-up, and coordination with Project Management and executive teams
Act as the in-house Gridd Mobile subject matter expert by staying current on industry trends, customer needs, and technology advancements
Serve as the liaison between customers, internal teams, and the app development team to support continuous improvement of Gridd Mobile features, functionality, training content, and support materials
Collaborate with Marketing and Design to develop customer-facing campaigns, marketing collateral, and targeted Salesforce outreach initiatives
Monitor customer activity, analytics, and feedback through reports and surveys, translating insights into action plans to improve retention and customer success
Provide hands-on technical support to Gridd Mobile customers via phone and screen share, contributing to the development and operation of the Gridd Mobile helpdesk
Qualification
Required
5+ years of experience supporting customers
Key Personal Skills - Organized, Detail-Oriented, Analytical, Team Player, Great Communicator
Specialized knowledge needed in CRM, email campaign platforms, Microsoft Office
Experience testing and documenting bugs and issues
Knowledge of user experience techniques and best practices
Excellent verbal and written communication skills
Driver's License
Preferred
Bachelor's degree in Marketing or Technology
2+ years of experience involving mobile app
Adobe creative cloud not required, but a strong plus
Experience with creating video content a plus
Benefits
Dental insurance
Health insurance
Paid time off
Retirement plan
Company
FreeAxez
FreeAxez provides building cabling distribution systems.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Earl G Geertgens
President and CEO
Company data provided by crunchbase