CIBC US · 10 hours ago
Senior Production Support Engineer
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $135K/yr
3+ years expCIBC is building a relationship-oriented bank for the modern world and seeks talented professionals. As a Senior Production Support Engineer, you will provide critical investigation and support for client and technical issues, manage production applications, and coordinate recovery efforts while collaborating with various technology groups and stakeholders.
BankingFinancial Services
No H1B
Responsibilities
Providing investigation and second-level support for client and technical issues, system or website outages, and inquiries related to both internal and external applications
Managing, prioritizing, and addressing issues by liaising with relevant CIBC technology groups and vendors
Maintaining production applications, overseeing daily operational activities, managing escalations, and adapting established procedures to meet specific situations including providing 24x7 support and coordinating recovery efforts when necessary
Coordinating production support needs and managing escalations
Maintaining documentation, including deficiencies, deviations, application flow diagrams, and SCM plans
Validating and submitting responses to audit requests
Embracing and advocating for change, continuously seeking improvements
Developing and maintaining strong relationships with business and technology partners, senior management, and internal/external clients
Mentoring and supporting intermediate analysts
Liaising with stakeholders to ensure alignment with team mandates and relevant policy or legislative changes
Acting as a subject matter expert in assessing system changes and projects, ensuring compliance with business, continuity, security, and privacy standards
Leading or coordinating technical research, design, configuration, testing, and integration of application systems
Performing application changes using established change management processes
Ensuring regulatory and information security standards are met in all aspects of application management
Qualification
Required
3 - 5 years of Application Support Experience with an expertise in Hyperion Architecture, maintaining Essbase cubes, and software patching and ITIL (ServiceNow)
Experience coding and maintaining MaxL scripts
Familiarity with public cloud technologies, such as Azure and an understanding of RBAC, Privileged Access Management, and Privileged Identity Management
File integration experience is an asset
Understanding of banking fundamentals
Exposure to risk management, capital stress testing, credit risk models, and regulatory compliance
Bachelor's degree in information technology, computer science, or a related field
Ability to develop and maintain strong relationships with business and technology partners, senior management, and internal/external clients
Ability to mentor and support intermediate analysts
Ability to act as a subject matter expert in assessing system changes and projects
Ability to ensure compliance with business, continuity, security, and privacy standards
Ability to lead or coordinate technical research, design, configuration, testing, and integration of application systems
Ability to perform application changes using established change management processes
Ability to ensure regulatory and information security standards are met in all aspects of application management
Ability to coordinate production support needs and manage escalations
Ability to maintain documentation, including deficiencies, deviations, application flow diagrams, and SCM plans
Ability to validate and submit responses to audit requests
Ability to embrace and advocate for change, continuously seeking improvements
Ability to inspire outcomes by making oneself heard
Ability to seek out innovative solutions and embrace leading-edge technologies
Ability to adapt to new tools and trends
Ability to understand the power of an inclusive team that enjoys working together to create a shared vision
Benefits
Medical
Dental
Vision
Health savings account
Life insurance
Disability
Paid time off
Holidays
401(k)
Banking benefits
A benefits program
A vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Company
CIBC US
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brant Ahrens
Chief Administrative Officer
Recent News
2026-01-20
Company data provided by crunchbase