The New School · 5 hours ago
Tech - L1
New York, NY
Full-time
Onsite
New Grad, Entry Level
$27.69/hr - $27.69/hrThe New School is a forward-thinking institution redefining education and creativity. They are seeking an L1 Support Technician to provide first-level technical support to students, faculty, and staff, ensuring a high level of customer satisfaction through effective communication and problem resolution.
EducationUniversities
Responsibilities
Acts as point of contact for first-level technical IT support – assisting clients with any concerns, inquiries, or issues they may have about IT services, related software, and hardware
Provides support via walk-ins, phone, chat, and email and escalating to IT technical support and management staff when necessary
Maintains strong organizational and communication skills to provide a high level of customer service to all clients
Uses concise writing skills to log, update, and close tickets via support systems, email, and to create knowledge documentation
Familiarity with concepts outlined through ITIL – Service Level Agreements (SLAs), incident/problem management, etc
Acts as liaisons to IT and management staff for issue escalation
Continuously expands customer service skills and technical knowledge
Proficient technical knowledge of workstations, printers, scanners, network concepts, and all supported services – including OS support, GoogleApps, classroom technologies, mobile devices, user accounts, hardware diagnosis/installation, data management, and other new supported technologies
Tests images for learning spaces and offices, including but limited to workstations, desktops, and laptops
Knowledgeable on supported technologies, systems and escalation paths
Provides technical assessment and recommendations for process improvement and new initiatives
Provides training and support to student workers
Checks in and out, via timeclock, for daily time worked
Being able to accommodate shifting responsibilities – with regards to coverage of duties – to minimize adverse impact on services and to adhere to SLA’s
Qualification
Required
Bachelor's degree (BA or BS) and professional level work experience in the educational technology sector or closely related field
Experience providing excellent customer service for a fast paced IT department, including campus technology services and learning spaces
Superior communication skills with ability to communicate effectively and efficiently, in written and verbal form
Ability to handle multiple tasks and projects effectively
Efficient working knowledge of MS Office, ticketing systems, reservation and knowledge base management systems, and Google apps
Ability to troubleshoot hardware and software issues and to provide technical assessment and recommendations to support initiatives for process improvement
Demonstrates skills in technology support at level 1, with a good understanding of the escalation process
Genuine interest in working with people and researching solutions for technical problems and usability challenges
MAC OS X, Windows, and mobile device experience
Preferred
A+ certification preferred
Benefits
Comprehensive medical, dental, and vision coverage
Employee Assistance Program (EAP)
Retirement plan administered by TIAA
Qualified Transportation Expense Plan
Paid vacation and sick leave, with accruals starting on your first day
Paid holidays and floating holidays
Workmode & Telework Policy (if applicable)
Career advancement and professional development opportunities
Access to university programs, lectures, and events featuring world-renowned speakers and organizations
Tuition waiver benefit for eligible employees and dependents
Employee discounts with local vendors and service providers
Company
The New School
Discover a new kind of university, one where scholars, artists, and designers come together to challenge convention and create positive change.
Founded in 1919
1001-5000 employees
H1B Sponsorship
The New School has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (9)
2023 (10)
2022 (6)
2021 (15)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Najlah Hicks
President and Co-Founder
Yixiao Li
Co-Founder & Sponsorship Coordinator of Mandarin Debate Club
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