LiveOnNY · 6 hours ago
Director Telecommunications
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$129K/yr - $162K/yr
5+ years expLiveOnNY is a federally designated organ procurement organization dedicated to transforming lives through organ and tissue donation. The Director Telecommunications is responsible for managing LiveOnNY's communication systems and leading telecommunications strategy to align with business objectives while ensuring compliance with regulations.
Health CareReal Estate
Responsibilities
Define and implement long- and short-term telecommunications strategies, including phone systems, call recording and network services
Lead initiatives to modernize and adopt new telecommunication technologies and integrate them into the business to improve operations
Oversee the installation, maintenance, repair, and security of telecommunications hardware and software
Troubleshoot, debug and upgrade existing applications
Coordinates and scheduled efficient and timely responses to requests for telecommunications services by serving as the primary liaison to LiveOnNY’s business and IT departments
An understanding of voice, and telecommunications design, protocols, and products is required
This includes telephone switches, voice mail systems, call record data collection and other related telecommunications equipment coupled with the ability to solve management, technical, installation, scheduling, and other related problems
Participate in the creation of the Telecommunications budget making recommendations for investments and resource allocation
Manage and develop the telecommunication department's staff, fostering a culture of collaboration, accountability, and continuous learning
Collaborate with cross-functional teams, including clinical business customers, stakeholders, and other teams to define requirements, provide training and resolve issues
Works in partnership with Information Technology to ensure appropriate security measures are in place to protect telecommunications from intrusion
Enforce technical standards and best practices and ensure the efficient operation of the Telecommunications Department
Assures telecommunications compliance with federal, state and city laws, as well as, company rules, regulations, guidelines, policies and procedures
Identify and manage telecommunications risks and assure compliance with federal, state, and city telecommunications laws, rules, regulations, guidelines, policies, and procedures
Qualification
Required
Bachelor's degree in Computer Science, Telecommunications or related field is required
A minimum of five (5) years' experience in and demonstrated understanding of telecommunications and call center management
Excellent organizational skills required
Proficiency in Microsoft 365 and telecommunications software, including call trees, message development, reporting and dashboards
Knowledge of the principles of quality improvement
Ability to teach, train and work as a team member
Preferred
Excellent interpersonal and communications skills
Previous experience in a position with substantially similar responsibilities, in both level of complexity and size of the telecommunications operation, is preferred
Previous design of a multi-vendor or telecommunications environment/infrastructure
Demonstrated successful experience with project management, resource allocation and milestone delivery
Benefits
403(b) deferred annuity
Medical/Vision/Dental
Tuition reimbursement
Paid time Off
Pet Insurance
Life Insurance and Disability Plans
Cellular plan discounts
Auto Insurance discounts
Company
LiveOnNY
Connecting donors with real patients.
201-500 employees
H1B Sponsorship
LiveOnNY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Leonard Achan RN, MA, ANP
President and CEO
Kervens Louissaint
Senior Vice President Chief Clinical Officer
Recent News
PR Newswire
2025-08-25
Company data provided by crunchbase