SentinelOne · 8 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$104K/yr - $120K/yr
2+ years expSentinelOne is redefining cybersecurity with AI-powered innovations and is seeking a Support Engineer to join their support organization. This role involves providing customer support, documenting interactions, and collaborating with research and development teams to resolve technical issues.
Artificial Intelligence (AI)Cyber SecurityNetwork SecuritySecurity
Responsibilities
Provide phone/email/chat-based customer support to our growing customer base
Document case activities and interactions with clear and concise information
Strive to resolve customer issues based on SLAs
Document case activities and interactions with clear and concise information
Maintain excellent customer satisfaction through means of professional, proactive and personal service
Work closely with our researches and development teams to determine root cause and possible solutions
Contribute to our knowledge base by creating solution articles, how-to guides and videos
Qualification
Required
Cloud experience (GCP, Azure, AWS, K8)
Bachelor degree in a technical field
Minimum two years experience in customer support or a customer-facing technical role
Strong network and security knowledge
Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills
Proficient in Windows, Mac, and Linux (mobile platforms a plus)
Preferred
Training delivery experience an advantage
Experience with endpoint and server-based security solutions is desired
Experience with host base security solutions is desired
Benefits
Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Flexible Work Shifts Required (including weekends and holidays)
Paid Company Holidays
Paid Sick Time
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events
Company
SentinelOne
SentinelOne is an autonomous cybersecurity solution company.
1001-5000 employees
H1B Sponsorship
SentinelOne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (14)
2023 (2)
2022 (18)
2021 (5)
Funding
Current Stage
Public CompanyTotal Funding
$696.52MKey Investors
Tiger Global ManagementInsight PartnersRedpoint
2021-06-30Post Ipo Equity
2021-06-30IPO
2020-11-11Series F· $267M
Leadership Team
Tomer Weingarten
Co-Founder and CEO
David Gold
VP Solutions Engineering & Americas Field CTO
Recent News
2026-01-20
Company data provided by crunchbase