DIGITAL SERVICE REPRESENTATIVE jobs in United States
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Greater Nevada Credit Union · 1 day ago

DIGITAL SERVICE REPRESENTATIVE

positionReno, NV
timeFull-time
remoteOnsite
seniorityEntry Level
money$38K/yr - $54K/yr
date1+ years exp

Greater Nevada Credit Union is dedicated to helping individuals Live Greater through financial inclusion and education. The Digital Service Representative is responsible for providing service and sales to deepen member relationships through various communication channels.

AccountingBankingFinancial ServicesInsurance

Responsibilities

Serve members in a professional, courteous, and efficient manner through prompt handling of teller transactions via the ITM Video conferencing system
Seek opportunities to provide members with additional products and services in support of member success goals and the Strategic Business Plan via all channels, including but not limited to phone, email, live chat, secure messaging, text, GNCU.org, and fax
Maintain knowledge of all Greater Nevada products and services
Strengthen member relationships through clear and concise electronic communication using appropriate grammar, spelling, and punctuation
Support the MRC during peak call times, answering telephone calls to help more members live greater

Qualification

Customer service experienceBanking experienceCall center experienceWritten communicationProblem resolutionWork process optimizationEngagement drivingSelf-developmentAction orientedDecision qualityVerbal communicationRelationship buildingTime management

Required

1 year customer service experience required
Demonstrated ability in written communication
1 yr Banking and call center experience or the equivalent

Benefits

Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts

Company

Greater Nevada Credit Union

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Greater Nevada Credit Union offers saving account, personal loans, online & mobile banking, commercial, and merchant services.
dateFounded in 1949
location
Carson City, Nevada, USA
people-size201-500 employees
web-link
https://gncu.org

Funding

Current Stage
Growth Stage

Leadership Team

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Danny DeLaRosa
President and CEO
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Recent News

EIN Presswire
Beacon Media + Marketing Launches New Resource on Authentic Branding for Small Businesses
2025-07-23
Nevada Business Magazine
Greater Nevada Credit Union Announces New Board of Directors During Annual Membership Meeting
2024-04-26
This Is Reno
Greater Nevada Credit Union announces new roles for three executive leaders (sponsored)
2024-04-26
Company data provided by crunchbase