Westlake · 14 hours ago
Customer Service Supervisor (Inside Sales Supervisor/ Sales Operations Supervisor)
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expWestlake Pipe & Fittings is the second-largest polyvinyl chloride pipe and fittings manufacturer in North America. The Customer Service Supervisor oversees the Customer Service Team, leading and coaching representatives to ensure superior customer service and operational efficiency while collaborating with various departments.
ChemicalManufacturingMedical
Responsibilities
Improve or establish standard departmental policies and procedures to ensure order accuracy, workflow efficiency, and consistently superior customer service
Provide hands‑on leadership to the CSR team, including conducting performance reviews, delivering ongoing coaching, and developing action plans to support peak performance
Work closely with Sales, Operations, Planning, and Logistics to strengthen communication and resolve issues that impact the customer experience
Analyze qualitative and quantitative Key Performance Indicators (KPIs) to monitor team performance and identify opportunities for improvement
Lead weekly or bi‑weekly team meetings to share updates, address challenges, and reinforce priorities
Manage month‑end close activities, ensuring all warehouses are billed accurately and accruals are recorded as needed
Maintain and manage communication with external accounts, ensuring timely and accurate responses
Serve as the first level of escalation for urgent or complex customer issues, taking ownership of resolution and root‑cause identification
Oversee the billing process for off‑site warehouses and ensure accuracy across all locations
Monitor service‑level performance across facilities, identifying workflow gaps and driving process improvements
Coordinate internal workflow among all internal partners to ensure seamless order processing and customer support
Qualification
Required
Bachelor's Degree in Business Administration or related field
10+ years of inside sales/customer service experience and 5+ years of supervisory experience in a manufacturing or distribution setting - pipe and fittings experience preferred
3+ years of demonstrated experience with building and supporting high performing inside sales team
Experience working in a high‑volume, fast‑growth environment strongly preferred
Demonstrated ability to lead teams, solve operational problems, and collaborate across departments
Proven ability to drive continuous improvement initiatives that streamline workflows and elevate the customer experience
Experience leading teams through process optimization, leveraging KPIs and cross‑functional collaboration to deliver measurable improvements
Strong understanding of SAP S/4 HANA is highly desired, as it supports efficient order management and accurate demand forecasting
This is a fully onsite role. Must be willing to commute daily into our Houston, TX office
Must be willing to travel up to 15%
Preferred
Experience working in a high‑volume, fast‑growth environment strongly preferred
Six Sigma Certification preferred
MBA preferred
Benefits
Benefits Day 1!
401k: The Company will match your contributions up to a certain percentage.
Quarterly Bonus Programs
Fitness Reimbursement Program: The Company will reimburse up to 50%.
Tuition Reimbursement Program
Employee Assistance Program
Vacation
Scholarship Program
Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various groups
Company
Westlake
Westlake is a manufacturer and supplier of petrochemicals, polymers and building products. It is a sub-organization of Westlake Chemical Partners.
10001+ employees
H1B Sponsorship
Westlake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-11-04Post Ipo Debt· $1.2B
2017-01-07Post Ipo Equity
2004-08-11IPO
Leadership Team
Albert Chao
CEO
Jean-Marc Gilson
President and CEO
Recent News
2026-01-16
The Philadelphia Inquirer
2026-01-16
Company data provided by crunchbase