Trilogy · 20 hours ago
Jr. Community Representative (New Home Sales)
Paso Robles, CA
Full-time
Onsite
New Grad, Entry LevelTrilogy is a company focused on creating vibrant active lifestyle communities, and they are seeking a Junior Community Representative to assist in new home sales. The role involves cross-training in various departments, understanding customer service and the construction process, and generating qualified return traffic through follow-ups and community events.
Computer Software
Responsibilities
Cross train minimum of two days in the following departments:
Customer Service
Shea Mortgage- Have a comprehensive working knowledge of the mortgage, escrow & title process and the programs offered therein
Operations- Have a comprehensive working knowledge of the construction process. Understand and champion the Shea Homes safety program when in the community with or without guests
Community Development- Understand and take personal responsibility for the Trilogy – Zone of Beauty, including the tour center, model gallery, designer homes, entry monuments, on and off-site signage and overall community. Take responsibility when issues are noticed
Work with the Design Team to understand the designer selections chosen for each home
Complete the 7 Habits of Highly Effective People training
Read and complete a brief summary on the following books:
Who Moved My cheese
One Minute Sales Person
One Minute Manager
Raving Fans
Gung Ho
Complete training on Shea Cares and maintain daily activity template, recording all activities with detailed notes in Shea Cares
Generate at least 50% of the qualified return traffic through follow up using Shea Cares
Complete follow-up activities and attend Member events to generate referral sales
Completion of 7 Habits
Demonstrate Shea Vision, Purpose and Values
Meet or exceed 2 months of Community Representative Annual Sales Goals (example- goal of 24 sales annually, Jr. CR must complete 4 sales prior to advancement)
Ability to understand, recognize and identify civil (plot plans) details and explain to all Members
Maintain the minimum Customer Satisfaction HBS score as outlined for the community
Pass Shop Game Film Score with minimum 70% with Mentor and/or Sales Manager
Maintain paperwork accuracy over minimum of 4 Purchases and follow-up Addendums
90% performance of Lead Bank Activities as determined by Mentor and Sales Manager review
Qualification
Required
Cross train minimum of two days in the following departments: Customer Service, Shea Mortgage, Operations, Community Development
Have a comprehensive working knowledge of the mortgage, escrow & title process and the programs offered therein
Have a comprehensive working knowledge of the construction process
Understand and champion the Shea Homes safety program when in the community with or without guests
Understand and take personal responsibility for the Trilogy – Zone of Beauty, including the tour center, model gallery, designer homes, entry monuments, on and off-site signage and overall community
Take responsibility when issues are noticed
Work with the Design Team to understand the designer selections chosen for each home
Complete the 7 Habits of Highly Effective People training
Read and complete a brief summary on the following books: Who Moved My cheese, One Minute Sales Person, One Minute Manager, Raving Fans, Gung Ho
Complete training on Shea Cares and maintain daily activity template, recording all activities with detailed notes in Shea Cares
Generate at least 50% of the qualified return traffic through follow up using Shea Cares
Complete follow-up activities and attend Member events to generate referral sales
Completion of 7 Habits
Demonstrate Shea Vision, Purpose and Values
Meet or exceed 2 months of Community Representative Annual Sales Goals (example- goal of 24 sales annually, Jr. CR must complete 4 sales prior to advancement)
Ability to understand, recognize and identify civil (plot plans) details and explain to all Members
Maintain the minimum Customer Satisfaction HBS score as outlined for the community
Pass Shop Game Film Score with minimum 70% with Mentor and/or Sales Manager
Maintain paperwork accuracy over minimum of 4 Purchases and follow-up Addendums
90% performance of Lead Bank Activities as determined by Mentor and Sales Manager review
Company
Trilogy
Trilogy acquires software companies and fundamentally transforms them with an AI-first strategy.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eddie Galan
President/CEO
Kathy Slowinski
Chief Executive Officer
Company data provided by crunchbase