Optum · 4 hours ago
Service Account Manager
United States
Full-time
Remote
Entry, Mid Level
$23.89/hr - $42.69/hr
2+ years expOptum is improving the flow of health data and information to create a more connected system. The Service Account Manager is responsible for resolving customer issues through fast and accurate problem identification and acts as a customer advocate for escalated and complex issues.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Provide expertise and customer service support to members, customers and / or providers
Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
Identify and resolve operational problems using defined processes, expertise and judgment
Investigate claim and / or customer service issues as identified and communicate resolution to customers
Provide feedback to team members regarding improvement opportunities
Within a high - volume environment, you'll need to model and act as an Ambassador for the company while solving complex health care inquires
Qualification
Required
High School Diploma / GED OR equivalent work experience
Must be 18 years OR older
Knowledge of and experience with Protected Health Information (PHI)
Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work 8:00am - 5:00pm EST, Monday - Friday
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Self-motivated and able to work in an offsite environment (at customer office)
Ability to multi-task and to grasp new ideas and products
Strong communication and presentation skills
Excellent time - management and organization skills
Strong problem - solving ability
Ability to work within deadlines
Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Preferred
2+ years of customer service experience analyzing and solving customer problems
Experience with updating MDS / MMIS
Experience analyzing and evaluating data
Experience with SalesForce
Working knowledge of ISET (i.e. reviewing claim issues and eligibility)
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase