State of Missouri · 7 hours ago
Program Specialist (Information Technology Specialist)
Jefferson City, MO
Full-time
Onsite
Entry, Mid Level
2+ years expThe State of Missouri is seeking a Program Specialist functioning as an Information Technology Specialist within the Division of Youth Services. This role involves managing IT projects, supporting the implementation and maintenance of the DYS Case Management system, and ensuring compliance with security standards.
AgricultureGovernmentInformation Technology
Responsibilities
Oversee IT projects within the Division of Youth Services – new case management system, time keeping
Develop a working knowledge of the business model to ensure the configurations and custom components meet application requirements and performance goals
Coordinate user acceptance testing to ensure software is configured correctly to meet business needs
Analyze software security and ensure user security roles and user access is appropriate and compliant with security standards
Monitor software application performance and analyze issues to assist software vendor in resolving issues
Develop an understanding of the functional impact of various configuration options
Analyze and configure rules and workflows to ensure the software meets business needs
Manage and maintain system configurations
Provide technical support for end users with software application issues
Priority-based monitoring of SLA adherence for staff support tickets (P1–P3)
Coordinate and provide recommendations for changes or enhancements to software vendor based on business need and prioritization
Make appropriate configuration changes for software upgrades and ensure changes are tested before moving to production environment
Manage system upgrades and enhancements in collaboration with relevant ITSD teams for ServiceNow Platform, App Dev, Security and Help Desk
Liaison with Department and IT Leadership to determine the Division’s current and future needs for the Case Management system
Prepare and present system designs through visual diagrams or other means for current and proposed business needs to stakeholders
Work closely with project management teams to successfully monitor progress of system improvement initiatives (configuration and development)
Monitor and troubleshoot inbound and outbound integrations and batch jobs, ensuring seamless communication with external systems
Collaborate with enterprise architecture teams to align integrations with IT security and compliance standards
Develop recommendations to update current integrations, as necessary
Assist in the development of new integrations, as necessary
Support project manager in delivering training for existing and new system functionality
Perform other tasks as assigned
Qualification
Required
Bachelor's degree in Computer Science, Software Engineering, Information Technology or related fields
2-5 years of relevant experience
Knowledge of software development techniques and tools
Knowledge of business processes and programs to include: operating systems, software applications, software security standards, software development lifecycle (SDLC), Data communication principles (such as APIs, batch processes, secure file transfers), Database structure skills and Data Security (including basic HIPAA standards)
Project management understanding and leadership skills
Familiar with developing configuration and integrations
Skill in critical thinking, problem solving, and organization
Ability to establish project goals and objectives
Ability to communicate with team members and external stakeholders
Self-starter with the ability to work independently, prioritize and get things done
Preferred
Experience with the development platform, ServiceNow
Benefits
Health
Dental
Vision
Paid holidays
Cafeteria plans
Retirement
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
H1B Sponsorship
State of Missouri has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
Company data provided by crunchbase