Zenkraft · 5 hours ago
Technical Account Manager
United States
Full-time
Remote
Entry, Mid Level
$87K/yr - $100K/yr
2+ years expZenkraft is a company that offers native Salesforce solutions for logistics and shipping. They are seeking a Technical Account Manager to support customer adoption and value realization of their Salesforce Managed Application, acting as a strategic advisor and driving onboarding and long-term value for clients.
CRMSaaSShippingSoftware
Responsibilities
Drive customer onboardings, ensuring the customer overcomes barriers to implementation and fully adopts the product
Develop a deep understanding of each customer’s business, use cases, and KPIs to recommend and guide solutions that accelerate success
Be a product expert who provides strategic implementation guidance and boils complex technical topics down to succinct, digestible explanations
Take ownership of customer relationships to ensure customer satisfaction, drive use case expansion and carrier diversification
Serve as a technical liaison between customers and internal teams including Support, Product, Engineering, and Sales
Identify and promote best practices to drive standardization, scalability, and efficiency across the customer base
Help customers maximize the value of Zenkraft within Salesforce through configuration, optimization, and technical guidance
Build strong, trusted relationships with customers and advocate for their needs internally
Qualification
Required
Bachelor's or Master's degree in Computer Science, Economics, Engineering, Mathematics, or relevant work experience in field
2+ years of experience in a customer-facing role, owning technical relationships and acting as a trusted advisor to enterprise customers
Salesforce Administrator certification
Strong background as a Salesforce Administrator, Consultant, or Solution Architect
Familiarity with REST and SOAP APIs
Ability to clearly explain complex technical concepts to both technical and non-technical audiences
Strong time management skills with the ability to balance customer priorities and Zenkraft business needs
Comfortable collaborating cross-functionally with Support, Product, Engineering, and Sales teams
Proactive problem solving capabilities with excellent attention to detail
Confident onboarding, enabling, and advocating for customers and internal stakeholders
Preferred
Experience with JIRA, Confluence, and Slack
Experience with Apex and SQL
Familiarity with Salesforce Commerce Cloud, Experience Cloud, or Lightning B2B
Salesforce development experience and deeper platform expertise
Experience in Logistics or Supply Chain
Knowledge of additional European languages (advantage)
Company
Zenkraft
Shipping Apps for Salesforce.com
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-09Acquired
Recent News
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