Milton CAT · 23 hours ago
Technical Trainer - Parts
Milford, MA
Full-time
Onsite
Entry Level
$60K/yr - $70K/yr
1+ years expMilton CAT is seeking an experienced trainer to improve the technical competency of employees and customers within their territory. The role involves providing hands-on training, developing training programs, and utilizing online resources to enhance learning.
AutomotiveLogisticsTransportation
Responsibilities
Provide hands-on parts training to new and existing Milton CAT employees. Training topics include but are not limited to new product introduction training, using Caterpillar systems for parts identification and ordering, standard warehouse operational practices/procedures, hydraulic hose assembly, and safe operational practices and procedures
Continuously review and evaluate training programs and best practices to remain current with the latest training material and delivery methods and trends
Utilize Caterpillar’s online training website to assign online classes to employees, and report on employee completion
Participation in Parts Department Procedure and Training Committees
Develop and lead Parts Technical and Customer Service Classes as assigned
Instruct customers and second level dealers on our online parts ordering capabilities
Perform related duties as assigned
Qualification
Required
Minimum of one year Parts Counter experience preferred
Ability to present new subjects and concepts to all employees
Dynamic presentation skills with strong public speaking & overall communication skills
Proficient in the use of a computer and related software (Word, Excel, etc.)
Ability to develop training and utilize E-Learning
Detail oriented with a high level of accuracy
Ability to perform duties with a sense of urgency, exceeding customer expectations
Ability to work with minimal supervision
Good organizational skills
Energy and stamina to work extended daily hours as needed
Strong problem-solving skills
Must have a valid driver's license and a clean driving record
Ability to utilize company vehicle for travel
Ability to travel to other Milton CAT locations as needed
Preferred
Prior industry experience preferred
Company
Milton CAT
Milton CAT is the Caterpillar Dealer for the Northeast region of the United States.
Founded in 1960Milford, Massachusetts, USA
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Staar
Chief Legal Officer
Rhonda Gelinas
Business Partner Program Manager
Recent News
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