Five 9 QA jobs in United States
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Tata Consultancy Services · 16 hours ago

Five 9 QA

positionRaleigh, NC
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$100K/yr - $110K/yr
date5+ years exp

Tata Consultancy Services is seeking a Five 9 QA professional with extensive experience in manual testing within contact center environments. The role involves ensuring the quality of Five 9 applications and requires a strong understanding of various telephony systems and testing tools.

Business Information SystemsConsultingInformation TechnologyIT Management
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H1B Sponsor Likelynote

Responsibilities

5+ years of manual testing experience in Five 9 contact center or telephony environments
Strong understanding of IVR, ACD, CTI, CRM, and omnichannel platforms (e.g., Five9, Amazon Connect, Genesys, Avaya, Cisco, Amazon Connect)
Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira)
Familiarity with SIP, VoIP, and call routing concepts
Excellent analytical, problem-solving, and communication skills
Ability to work in agile/scrum environments

Qualification

Five9 testing experienceIVRACD knowledgeTest management toolsSIPVoIP familiarityAnalytical skillsAgile/Scrum experienceProblem-solving skillsCommunication skills

Required

5+ years of manual testing experience in Five 9 contact center or telephony environments
Strong understanding of IVR, ACD, CTI, CRM, and omnichannel platforms (e.g., Five9, Amazon Connect, Genesys, Avaya, Cisco, Amazon Connect)
Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira)
Familiarity with SIP, VoIP, and call routing concepts
Excellent analytical, problem-solving, and communication skills
Ability to work in agile/scrum environments
BACHELOR OF COMPUTER SCIENCE

Company

Tata Consultancy Services

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Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
dateFounded in 1968
location
Mumbai, Maharashtra, IND
people-size10001+ employees
web-link
http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)

Funding

Current Stage
Public Company
Total Funding
unknown
2004-08-25IPO

Leadership Team

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K. Krithivasan
Chief Executive Officer & Managing Director
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Aarthi Subramanian
President and Chief Operating Officer

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