Snoqualmie Casino & Hotel · 20 hours ago
Sportsbook Ticket Writer
Snoqualmie, WA
Full-time
Onsite
New Grad, Entry Level
$20.86/hr - $21.90/hrSnoqualmie Casino & Hotel is a vibrant gaming destination, and they are seeking a Sportsbook Ticket Writer to provide exceptional guest service through Sportsbook transactions. The role involves processing wagers, handling cash transactions, and assisting guests with understanding sports betting options.
Gambling & Casinos
Responsibilities
Process and record all guest transactions at the Sportsbook windows
Understand, support and explain all Sportsbook content, promotions, betting events, and betting odds as expected
Operate wagering terminal and perform machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris
Explains the rules and variations of betting at players request, answers players questions and assists them with the game/race in order to provide adequate customer service and promote betting activity
Pays all winning bets according to proper odds, to ensure that winning players receive accurate payments
Balances the money with ticket sales and payments to winners in order to ensure that all monies are accurately accounted for at the end of each day
Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed
Assist supervisors in identifying guests with special needs or liberal betting to ensure the protection of the company assets and best guest service possible
Observe and report unusual or suspicious wagering patterns or transactions
Adheres to all casino & hotel policies as well as Federal, State, and gaming regulations
Follow business processes and procedures to enhance speed, quality and efficiency throughout working day
Maintains visibility and accessibility to guests and staff; maintains effective communication with all staff to ensure room is performing at established standards
Interact with Sportsbook Supervisor, Sportsbook Manager and Risk Management and Trading Service partners to maximize profitability
Other duties and responsibilities as assigned
Qualification
Required
High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)
Previous guest service experience
Demonstrated proficiency with software interaction and menu navigation
Ability to provide quick, accurate, and efficient service while facing short-term deadlines
Ability and desire to grow sports betting knowledge
Ability to understand and follow State, Federal, Sportsbook and Title 31 compliance and regulations
Able and willing to work any shift especially weekends
Must have excellent oral and written communication skills
Able to work effectively with all departments
Genuine interest in sports and gaming
Preferred
Previous sportsbook or casino experience
Six (6) months cash handling experience with multiple transaction types
Benefits
100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days
401(k)
Employer-paid life insurance
Long-term disability
Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually
Free meals
Parking
Paid breaks
40c/gallon gas discount
Exciting giveaways like concert and sports tickets
Access to tuition reimbursement
Certification programs
Employee Assistance Program
Company
Snoqualmie Casino & Hotel
Snoqualmie Casino, offers 165,000 square feet of gaming space with 1,700 slot machines, 50 table games and 5 poker tables.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mary Lou Patterson
Chief Financial Officer
Company data provided by crunchbase