St. Francis-Emory Healthcare · 16 hours ago
Systems Administrator
ScionHealth empowers its caregivers and values every voice in the healthcare environment. The Systems Administrator is responsible for managing networks, servers, and providing technical support to end users while ensuring system performance and security.
Health CareHospitalMedical
Responsibilities
Installs, configures, and supports servers, desktop operating systems, and endpoint devices
Administers local and remote networks, ensuring availability, connectivity, and performance optimization
Supports Active Directory account management, password resets, and group assignments
Manages user support requests, documenting issues and resolutions in a ticketing system
Troubleshoots network, hardware, printer, and software issues; escalates when necessary
Ensures compliance with security policies including antivirus, security patching, and system backups
Maintains and monitors system logs, backup operations, and virus definitions
Provides desktop support, minor hardware repair, and user training as needed
Configures and supports mobile devices and email systems
Participates in IT help desk functions and on-call support rotation
Maintains documentation for systems architecture, configurations, and standard operating procedures
Collaborates with the IT team on projects and continuous improvement efforts
Maintains a clean and organized work area and demonstrates safe working practices
Qualification
Required
High school diploma or equivalent
Minimum of 1–3 years of experience in systems administration, networking, or IT support
Strong understanding of LAN/WAN networking, IP protocols, and system troubleshooting
Proficiency with Microsoft Windows, Office, and enterprise email systems
Ability to prioritize tasks and work independently in a high-pressure environment
Excellent communication, customer service, and documentation skills
Familiarity with IT security standards and best practices
Preferred
Associate or bachelor's degree in Information Technology, Computer Science, or related field
Industry certifications (e.g., CompTIA Network+, Microsoft, Cisco)
Experience with Cisco VOIP, Active Directory, and Windows server environments