Codevista Solution · 13 hours ago
Customer Support Specialist
United States
Contract
Remote
New Grad, Entry LevelCodevista Solution is a dynamic tech company offering remote customer support services. As a Customer Support Specialist, you will be the first point of contact for clients, providing assistance through various channels and troubleshooting basic technical issues while working in a supportive remote environment.
Information Services
Responsibilities
Responding to customer inquiries via email, live chat, and phone
Providing clear and empathetic support
Troubleshooting basic technical issues related to our software products
Guiding users through common problems
Escalating complex matters to senior support staff or technical teams
Documenting interactions in our customer relationship management (CRM) system
Contributing to knowledge base articles
Qualification
Required
High school diploma or equivalent
Excellent written and verbal communication skills
Strong problem-solving abilities and attention to detail
Self-motivated with effective time management in a remote environment
Basic proficiency in computer applications and willingness to learn support tools like Zendesk and Slack
Ability to work independently and collaborate virtually with team members
Enthusiasm for customer service and a positive attitude
Benefits
Ergonomic setup guides
Mental health support
Company
Codevista Solution
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase