La Familia Auto Insurance · 19 hours ago
Bilingual Tier 1 Technical Support
Dallas, TX
Full-time
Onsite
Entry Level
$15/hr - $20/hr
1+ years expLa Familia Insurance is currently seeking a dedicated Tier 1 Technical Support professional to join our team. In this role, you will provide exceptional customer service and technical assistance, focusing on troubleshooting and resolving technical issues related to hardware, software, and networking.
Auto InsuranceFinancial ServicesInsuranceProperty Insurance
Responsibilities
Troubleshoot and resolve technical issues related to computer hardware, software, and networking
Assist stores with setting up and configuring their devices and software
Data Analysis - This may include supply usage, clock-in data, transactional data and surveillance data
Monitor usage of supplies across the company to control supply costs
Monitor automobile tracking software to ensure company vehicles are in appropriate areas
Maintain office checklists and logs
Allocate and deliver supplies based on historic demand and cost controls
Manage maintenance tickets and resolve maintenance issues
Qualification
Required
Proven experience in technical support or help desk roles
Strong communication skills with the ability to explain technical information clearly
Familiarity with IT infrastructure and computer management systems
Excellent customer service skills and ability to communicate technical information to non-technical users
Ability to work effectively in a fast-paced environment
Experience with firewall configurations and VPN setups is a plus
Proficiency in Microsoft Office applications & Google Suite applications
Familiarity with Windows operating systems
IT: 1 year (Required)
Spanish (Required)
Dallas, TX 75234 (Required)
Dallas, TX 75234: Relocate before starting work (Required)
Benefits
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Company
La Familia Auto Insurance
La Familia Insurance is a fast growing company that is dedicated to serving all of the insurance needs of its customers.
201-500 employees
H1B Sponsorship
La Familia Auto Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2021-05-03Acquired
Company data provided by crunchbase