PwC · 6 hours ago
ITSM - SMO Lead, Senior Manager
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$124K/yr - $280K/yr
10+ years expPwC is a leading professional services firm specializing in operations consulting. They are seeking a Senior Manager to oversee IT service delivery, maintain alignment with business needs, and drive continuous service improvements while leading large projects and innovating processes.
AccountingBusiness DevelopmentConsultingFinanceFinancial ServicesTax Consulting
No H1B
Responsibilities
Drive continuous improvements in service quality and effectiveness
Engage with clients to foster meaningful relationships and project success
Implement strategies that promote operational excellence
Analyze service delivery metrics to identify areas for improvement
Qualification
Required
Bachelor's Degree
At least 10 years of experience in IT Service Management
Preferred
Master's Degree preferred
ITIL v3 / ITIL 4 certification
Excelling in IT service delivery and alignment
Managing IT service continuity and disaster recovery
Driving continuous service improvement initiatives
Leading incident management and response teams
Working with cross-functional teams for problem resolution
Overseeing change management processes for minimal disruption
Experience managing multi-vendor service delivery models
Benefits
Medical
Dental
Vision
401k
Holiday pay
Vacation
Personal and family sick leave
And more
Company
PwC
At PwC, we help clients drive their companies to the leading edge.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Apparel Impact Institute
2023-09-19Grant
Leadership Team
Havard Abrahamsen
CEO - Norway
Alex Sladen
Director - Global Marketing, Media & Partnerships
Recent News
PR Newswire
2026-02-03
yicaiglobal.com
2026-01-22
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