Boeing · 4 hours ago
Customer Quality Support Representative (Delivery Center)
USA - Mesa, AZ
Full-time
Onsite
Mid, Senior Level
$88K/yr - $105K/yr
5+ years expBoeing Aerospace Operations is seeking a dedicated Customer Quality Support Representative to provide IETM-level support for the United States Army and international customers of the AH-64 and AH-6 rotorcraft. The candidate will play a crucial role in ensuring the quality and compliance of aircraft operations, addressing quality concerns, and driving corrective actions.
AerospaceIndustrial
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Maintain, modify, and provide IETM-level support to the United States Army and international customers for AH-64 and AH-6 rotorcraft
Serve as a Quality representative for AH-64 and AH-6 customers, specifically for post-DD250 aircraft
Communicate directly with DCMA, customer representatives, and International/USG field units to address quality concerns
Coordinate containment efforts and ensure stakeholder awareness and involvement across Program Management, Engineering, Quality, and Customer teams
Determine the root cause of Quality Assurance and customer findings, driving corrective actions to prevent recurrence
Conduct process surveillances and audits to ensure compliance with military, Boeing, and regulatory requirements
Provide Quality Assurance authority for the implementation and completion of Retrofit Service Notices (RSN), modifications, and Safety Messages
Offer Subject Matter Expert (SME) consultation and technical services for Aircraft Note Book (ACN) use, testing, and implementation in Boeing Mesa
Verify aircraft documentation with meticulous attention to detail, collaborating with ACN/MCDS users on the Mesa site to resolve errors
Act as a SME for Army publications and records, including but not limited to AH-64E IETM (TM 1-1520-Longbow/Apache) and DA PAM 738-751
Implement and track Safety Messages to AMCOM via the AMTRACKS system
Collaborate respectfully with colleagues to solve complex problems
Maintain a Secret Security Clearance with the US Government for daily aircraft operations and base access
Be willing to travel internationally on occasion
Qualification
Required
Army Aviation Quality Assurance experience
Proven experience performing all listed Key Responsibilities
Experience in airplane operational and organizational processes in maintenance operations and/or flight operations
Strong communication and interpersonal skills
Ability to work collaboratively in a team environment
Attention to detail and commitment to quality
Maintain a Secret Security Clearance with the US Government for daily aircraft operations and base access
Be willing to travel internationally on occasion
Preferred
5+ years maintaining the AH-64 Apache to IETM / AH-6 Little Bird to IETP
Experience building relationships with customers, program offices, subcontractors, and product organizations
Experience with giving presentations and speaking in a leadership environment and facilitating cross functional meetings and discussions
Currently has a Secret Security Clearance with the US Government for daily aircraft operations and base access
Proven ability to identify product/process issues and lead efforts to resolve with minimal oversight
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Programs that provide for both paid and unpaid time away from work
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
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