CPI Card Group · 21 hours ago
Senior Client Services Administrator
Henderson, NV
Contract
Onsite
Senior LevelCPI Card Group, through its subsidiary Arroweye, is a leading provider of innovative card marketing and production solutions. The Senior Client Services Administrator will operate as the lead point of contact for client program setup and customer service, developing long-term relationships with key B2B clients while ensuring successful delivery of solutions according to client requirements.
Financial ServicesPaymentsPrinting
Responsibilities
Positive and effective communication with clients via email and phone
Advocate for clients, finding solutions to meet their needs
Engage in revenue/sales generating discussions and activities
Project support lead for client services implementation activities
Project management - lead activities for onboarding and/or specialized operational implementation projects
Handles client inquiries and questions regarding orders
Coordinates card approvals with payment card associations like Visa and Mastercard
Communicates program information to clients
Records pricing from client contracts for programs
Provides day-to-day customer service for production order inquiries
Must be available for occasional after-hours client support activities
Resolves client order issues related to shipping and billing
Tracks case tickets to ensure timely resolution
Subject matter expert in relation to implementation and operational project management
Manages key client accounts
Creates and configures payment card programs in Arroweye administrative portal
Manages work tickets for new program configurations and client projects
Collects program requirements from existing and new clients
Oversee the full life cycle of new program configuration and implementation
Promotes and recommends additional services and product features to existing clients
Pre-sales support activities for onboarding and/or specialized project inquiries
Leads implementation activities with IT/Operational Project Managers and other Arroweye sales support team members to gather client requirements
Collaborates with Account Managers to ensure high client satisfaction and quality
Support billing review activities when required
Use of Arroweye's proprietary tools to create digital proofs of cards and collateral for client approval
Records metrics to improve program setup processes and procedures for client reports
Leads requirements gathering for new client onboarding and/or specialized implementation projects
Leads processing of non-standard components activities related to program setup and communication between clients and internal teams
Leads client engagement concerning IT implementation code releases
Determines client implementation project plans and project launch timelines
Qualification
Required
BA or BS degree
Work experience/history may be substituted for educational requirements
Client services or customer facing B2B experience required
Effective communication a must
Process-oriented. Someone who uses a rigorous standard approach in their work, while at the same time recommending improvements to process or technology that will drive better quality and efficiency
Detail-oriented. Team member that notices and is thorough about the details within a complex environment and will take the initiative to ask questions to ensure understanding of the topic
Intermediate level general computer skills, including web skills, knowledge of Microsoft Word and Excel, and working experience with enterprise software
Must be able to work independently, lead projects, and can manage their own time and set priorities accordingly
Be able to manage multiple priorities and lead projects effectively in a high-volume work environment
Preferred
Printing and manufacturing industry experience a plus
EMV, Smart Financial Payment Card set up experience a plus
Benefits
Medical
Dental
Vision
Long Term Disability
Short Term Disability
Life Insurance
Accident Insurance
Critical Illness Insurance
FSA
HSA
Vacation and Holiday Pay
Tuition Reimbursement
401(k) with a competitive company match percentage
Company
CPI Card Group
Providing integrated payment solutions to credit and debit card issuers
Founded in 1982
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$310.2MKey Investors
Tricor Pacific Capital
2025-12-05Post Ipo Secondary
2024-10-01Post Ipo Secondary· $25.2M
2024-06-24Post Ipo Debt· $285M
Leadership Team
Marc Sheinbaum
Director
Recent News
2025-12-05
2025-12-05
MarketScreener
2025-11-04
Company data provided by crunchbase