RemX | The Workforce Experts · 4 hours ago
Loss Mitigation Intake Coordinator – Temp 3 months – Mortgage industry -Onsite San Diego
San Diego, CA
Full-time
Onsite
Entry Level
$23/hr - $24/hr
1+ years expRemX | The Workforce Experts is seeking a Loss Mitigation Intake Coordinator for a Mortgage company. The role is primarily responsible for the initial intake process for customers seeking loss mitigation assistance by gathering and reviewing supporting documentation and applications to assess customer eligibility for loss mitigation programs.
Information TechnologyStaffing Agency
Hiring Manager
Viviana Meza
Responsibilities
Request and gather supporting documentation to create complete loan workout packages within required timeframes, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines
Enter and upload documents to the BLITZ/AIQ document repository
Follow up on outstanding issues to ensure the decision process is completed on time and in accordance with regulations and guidelines
Provide exceptional customer service by promptly responding to inquiries, professionally addressing concerns, and guiding customers through the loss mitigation process
Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly
Work closely with the Loss Mitigation team to ensure a seamless and efficient process for customers
Maintain accurate and up-to-date records of customer interactions and documentation
Ensure compliance with CFPB regulations for customer loss mitigation applications and prevent foreclosure processes while a customer is being evaluated for loss mitigation options
Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements
Front desk duties such as assisting with monthly bulk mailings and specialized mailing campaigns
Communicate effectively with the management team and escalate issues as needed
Properly update any internal tracking
Qualification
Required
1+ years of loss mitigation, intake, or mortgage servicing experience
High school diploma or equivalent required
Strong problem-solving skills
Ability to work well independently or within a team in a fast-paced environment
Must be able to handle confidential matters with discretion
Highly organized and detailed- accurate data entry
Excellent verbal and written communication skills required
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, cloud-based programs, and software applications required
Analytical skills, can adjust to changes
Preferred
Degree in finance, business or related field is preferred
Company
RemX | The Workforce Experts
RemX is the professional staffing division of EmployBridge, a $3 billion staffing organization with more than 600 offices in the U.S. and Canada.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase