WholesomeCo Cannabis · 6 hours ago
Senior Order Fulfillment Manager
Bountiful, UT
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expWholesomeCo is a company focused on normalizing cannabis as a natural path to health and wellness. The Senior Order Fulfillment Manager is responsible for overseeing the entire lifecycle of order fulfillment, ensuring compliance with regulations and optimizing processes for efficiency and customer satisfaction.
Pharmaceutical
Responsibilities
Lead teams through growth, transition, and scale, while being able to deal with operational ambiguity throughout
Bridge the gap between strategy and day-to-day execution - this role requires a leader who can zoom out to design systems and zoom in to ensure they actually work on the front lines
Manage and optimize the order fulfillment process from order receipt to packaging and dispatch for wholesale, retail, and any other channels
Build and maintain scalable processes that balance speed, quality, and cost
Develop and enforce efficient picking, packing, and labeling procedures, ensuring accuracy and adherence to state standards and regulatory requirements
Coordinate with sales, production, and retail leadership teams to ensure timely and accurate order processing and delivery
Implement and manage quality control checks throughout the fulfillment process to ensure product integrity and customer satisfaction
Develop SOPs, tooling, and performance expectations as the operation scales
Troubleshoot and resolve any fulfillment or other related issues, escalating as necessary
Ensure strict adherence to all state and local cannabis regulations, including but not limited to inventory reporting, packaging, labeling, and transportation guidelines
Maintain accurate and up-to-date records for all inventory and fulfillment activities for audit purposes
Collaborate with the compliance team to stay informed of regulatory changes and implement necessary adjustments to processes
Implement and enforce robust security protocols within the fulfillment areas to prevent diversion and ensure product safety
Assist in preparing for and participating in regulatory inspections and audits
Ensure effective communication and coordination with all managers, staff, and cross-functional teams to ensure proper operations of the company
Translate high-level goals into clear, practical expectations for frontline execution
Train, mentor, and supervise a team of fulfillment associates
Set performance goals, conduct regular performance reviews, and provide constructive feedback
Foster a positive, productive, and safety-conscious work environment
Promote continuous improvement and professional development within the team
Surfacing & tracking KPI's - establishing clear success metrics for people, processes, and performance
Continuously evaluate and improve fulfillment, and logistics processes to enhance efficiency, reduce costs, improve accuracy while establishing continued up-scaling
Design, implement, and continuously refine end-to-end operational workflows
Identify, quantify, and execute cost-savings opportunities across operations
Own and deliver against clearly defined cost-savings and efficiency targets
Use data to diagnose issues, prioritize solutions, and own performance outcomes
Identify bottlenecks and remove friction across people, process, and space
Identify and implement appropriate technology solutions to streamline operations
Other job duties as requested
Qualification
Required
Bachelor's Degree in Supply Chain, Business Management, Operations or other related fields are strongly preferred
5+ years of leadership experience in operations, supply chain, and inventory management within cannabis, food, beverage, pharmaceuticals, or supplementals
Proven expertise in process optimization, automation, and/or continuous improvement methodologies (Lean, Six Sigma, etc.)
Exceptional leadership, team-building, and cross-functional collaboration skills
Ability to drive data-driven decision-making, with experience in KPI tracking, reporting, and performance optimization
Previous experience in being willing and able to engage directly with frontline operators to understand the 'on-the-ground realities'
Strong proficiency with data optimization software such as Excel/Google Suite etc
Must be able to sit, stand, kneel, and crouch for extended periods of time
Must be able to occasionally lift totes containing product weighing up to 50 lbs
Must pass a pre-employment/post-offer background check
Must be 21 years of age or older
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k)
Health savings account (HSA)
Employee assistance program (EAP)
Unlimited PTO
Employee discount
Life insurance
Company
WholesomeCo Cannabis
WholesomeCo, located in Bountiful Utah, is a complete, plant-to-patient medical cannabis company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-12-17Acquired
Leadership Team
Chris Jeffery
Co-Founder & CEO
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