Automotive Customer Service Advisor jobs in United States
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Jiffy Lube International · 15 hours ago

Automotive Customer Service Advisor

positionMilledgeville, GA
timeFull-time
remoteOnsite
seniorityEntry Level
money$10.50/hr - $10.50/hr
date1+ years exp

Jiffy Lube is a leading provider of automotive preventive maintenance, and they are seeking an Automotive Customer Service Advisor to create a positive guest experience and ensure customer satisfaction. The Service Advisor will interact with customers, provide service recommendations, and maintain effective relationships to support the overall success of the store.

AutomotiveProfessional ServicesService Industry

Responsibilities

Used software tools including POSNET Software
Speak with customers by phone, or in person
Provide information about products and services
Take and recorded orders
Receive and process incoming phone calls from customer or client base
Effectively identified customer concerns over the phone
Determine charges for services requested
Collect deposits or payments
Arrange for billing
Respond to customer inquiries
Communicate with a clear, distinct voice
Maintain effective working relationships with customers
Maintain a positive and professional phone demeanor

Qualification

Customer serviceService writingPOSNET SoftwareCommunication skillsProblem-solving

Required

Previous experience is essential and requires a minimum of 1-year working as a service writer for the following: dealership, automotive shop, tire center, or quick lube
Must be able to lift and move work-related items up to 50 pounds
Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
Provide exceptional customer service and educate customers on the needs for the vehicle based on manufacturer recommendations

Benefits

Flexible schedule
Paid time off
Health insurance
401(k)
401(k) matching
Employee discount
Paid training

Company

Jiffy Lube International

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Headquartered in Houston, Texas, Jiffy Lube International, Inc.
dateFounded in 1979
location
Seattle, Washington, USA
people-size201-500 employees
web-link
https://www.jiffylube.com

Funding

Current Stage
Growth Stage

Leadership Team

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Mauricio Quezada
President and CEO
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Recent News

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Company data provided by crunchbase