Wella Company · 4 hours ago
IT Specialist
New York, NY
Full-time
Onsite
Mid, Senior Level
$83K/yr - $90K/yr
5+ years expWella Company is one of the world’s leading beauty companies, and they are seeking an IT Specialist to support their office based and remote users in New York. This role focuses on providing IT support for end user devices, managing IT service issues, and ensuring quality support for local executives and events.
BeautyCosmetics
No H1B
Responsibilities
Responding in a timely manner to IT service issues and requests across Offices & Studios in respective region.Provide technical assistance with computer hardware and software related issues raised by user community in line with agreed SLAs
Resolve issues for users in region remotely via phone/Microsoft Teams if user not based on site
Managing & Configuring computer hardware, software, systems, networks, printers, and scanners as required as part of IT project activity (e.g Office Moves, Site Power downs etc….)
Provide introductory on-line / in-person training for newcomers.Create and maintain tips and tricks solutions and run digital awareness training sessions for users on tooling such as Office 365, Wifi, Zscaler etc
Support Onsite Video Conferencing Rooms and large eventsSupport Execs at Offsite events with IT issues, as necessary
Escalate and coordinate resolution of user issues/requests with local 3 rd party IT suppliers (Xerox engineers, AV/VC, Lenova Engineers…)
Escalate issues/requests with global 3 rd party partners on behalf of local users as needed (e.g Accenture Service Desk & Resolution teams)
Act as IT representative and single point of contact when broader IT Operations teams require physical “hands & eyes” presence (Networks, Cyber, Infrastructure Hosting, Legacy Applications) for incident management.Act as a Host for 3 rd part engineers visiting site as part of IT service resolution
Qualification
Required
Strong Customer service skills working with non-digitally aware userbase
Organised when it comes to managing a workload of technical activities
Effective communication skills with end users when global messages need to be cascaded locally to the site
Strong troubleshooting and critical thinking skills when it comes to Incident Service Request Management
Previous working experience in IT support for 5 years, with at least 5 years expertise in Office 365 Tooling (Outlook, Onedrive, Sharepoint, Teams etc…)
Degree in Computer Science or Management Information Systems
Previous experience in supporting and troubleshooting Lenovo laptops
Previous experience in supporting and troubleshooting iPhone and iPads
In depth knowledge of Windows, Intune, Mac OS, Microsoft Office 365, AD, Apple Business Manager and other desktop related technologies
VIP support experience
ITSM tools (ServiceNow or similar) is a plus, including queue management
Willingness to learn, observe and take direction
Be able to lift upwards of 50 lbs
Benefits
Health insurance
Life and disability insurance
401(k) retirement plan
Paid holidays
Paid time off (PTO)
Company
Wella Company
Wella Company is one of the world’s leading beauty companies,
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Chesebro
Global Head of Marketing Tech & Innovation
Hanne Klausen
Country Manager Norway and Denmark
Recent News
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2025-10-23
2025-09-12
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