Gallagher · 1 day ago
Eligibility Verification Manager
Livonia, MI
Full-time
Onsite
Senior Level
$83K/yr - $93K/yr
5+ years expGallagher Benefit Services is a trusted partner to organizations navigating important people decisions. The Eligibility Verification Manager will direct all facets of eligibility and enrollment verification, oversee customer relations, and manage processing center operations, ensuring smooth client intake and project execution.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Coordinates and manages the oversight of the Dependent Eligibility Practice
Recruits and trains Account Managers and Processing Center Supervisors
Builds a business partnership with each assigned customer based in trust and confidence that their needs are met, and any issues will be addressed and resolved in a timely and professional manner
Functions as liaison to key accounts and brokers. Lead the design and customization of customer verification forms, survey questions, and affidavits
Proactively anticipates and resolves customer and referrer issues and oversees “end to end” total issue resolution thereby ensuring customer satisfaction
Participates in scrum sessions with the Business Process Team to help guide software development and implementation
Coordinates Accounts Receivable follow-up and reporting in conjunction with the Accounting Team
Maintains the confidentiality of corporate records and our financial positions in strict confidence
Ability to quickly learn computer software and features, research and gather a variety of information, then organize and distribute into a presentable and easy to follow format
Provides and regularly applies project management and analytical skills to processes and deliverables, and helps to proactively identify where internal processes can be improved upon
Performs other duties as assigned or as business needs are expanded
Qualification
Required
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
3+ years supervisory experience
Excellent skills with Microsoft Windows (current version), Microsoft Office applications, particularly in Word and Excel, and a familiarity or experience with other computer software programs
Exceptional overall computer literacy skills, including file organization, finding tools to accomplish routine goals, and personal management via Microsoft Outlook
Excellent writing, communication and interpersonal skills
Strong leadership skills and the ability to successfully mentor and manage the department and staff, collaborate with other departments and managers, regularly applying business judgment to the application of our company policies and procedures
Ability and passion to learn the business and industry, to assist in the support and development of our various service offerings, and in the future development of new products or services, and to continually support the corporate strategic direction
Ability to work in a team environment, show strong initiative, foster positive relationships, and to effectively participate on project teams as needed
Strong customer service skills, and the ability to successfully demonstrate effective outcomes
Must be able to learn new technologies, utilize basic office equipment, and evaluate different software tools as deployed internally
Excellent organizational skills and time management skills, and the ability to effectively communicate with external contacts including clients, brokers, third party administrators in fostering positive relationships
Must be able to handle confidential and sensitive information securely and appropriately
Experience in utilizing customized computer software in previous positions, with the strong ability to learn and effectively operate within the company's systems and custom software programs
Ability to demonstrate original thinking, initiative and creativity, and to communicate within management guidelines to develop innovative approaches and ideas
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2026-02-03
2026-02-02
Life Insurance International
2026-01-07
Company data provided by crunchbase