Rue Gilt Groupe · 4 hours ago
Member Services Agent
United States
Full-time
Remote
Entry Level
$17/hr - $17/hr
1+ years expRue Gilt Groupe is a premier off-price e-commerce portfolio company that combines three complementary brands. They are seeking a Member Services Agent to advocate for and support Members through authentic conversations and creative problem-solving in a fast-paced environment.
Brand MarketingE-CommerceRetailShopping
No H1B
Responsibilities
Member Advocacy: Interact with current or prospective Members via voice and email with professionalism, positivity, and personality
Creative Problem Solving: Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on
Skill Expansion: Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media
Qualification
Required
High School Diploma or equivalent
1-3 years of experience in a Contact Center environment (e-commerce or luxury retail is a major plus) within the last 5 years
Proficient in relevant computer applications and able to navigate multiple systems simultaneously
You are driven by the 'human' element of service—you have a genuine passion for helping people and turning a frustration into a 'wow' moment
You thrive in high-energy, high-volume environments and enjoy the challenge of a busy day
You want to work somewhere where your judgment is trusted, and your suggestions help improve the way we work
You love finding a good deal, are passionate about fashion, and want to collaborate with a kind, remote-first team
The 'Unscripted' Mindset: Ability to think critically and solve problems on the fly without relying on a rigid manual
High-Volume stamina and resilience: You bring positive, consistent energy even during our busiest peak shopping seasons
Decision-Making Confidence: You are comfortable taking ownership of an issue and using your judgment to provide a resolution
Superior Communication: Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs
Must be willing to work any shift Monday through Sunday 9am-9pm EST
Benefits
Bonus/commission
Stock options
401(k) participation
Paid time off
Medical
Dental
Vision
Basic life insurance
Company
Rue Gilt Groupe
Rue Gilt Groupe is a premier off-price e-commerce portfolio company that connects brands with the next-generation shoppers. It is a sub-organization of Kynetic.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$280MKey Investors
Simon Property Group
2019-10-03Corporate Round· $280M
Leadership Team
Mark McWeeny
CEO Rue Gilt Groupe
Dan Crowe
Chief Technology Officer
Recent News
Built In Boston
2024-06-04
Built In NYC
2024-05-23
Built In Boston
2024-05-23
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