SuiteSpot · 19 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expSuiteSpot is a PropTech company focused on transforming residential real estate management through innovative SaaS solutions. They are seeking a Customer Success Manager to lead the customer onboarding process, ensure software deployments are successful, and drive customer engagement and product adoption.
Artificial Intelligence (AI)Cloud ComputingCommercial Real EstateMobile AppsReal EstateResidentialSaaSSoftware
Responsibilities
End-to-End Implementation: Lead the full customer onboarding lifecycle, serving as the primary project manager to ensure software deployments are delivered on time, within scope, and aligned with business requirements
Milestone Tracking: Define and communicate clear project phases and 'next steps' to stakeholders, ensuring a transparent roadmap from kickoff to go-live
Status Reporting: Establish a formal reporting cadence to track project health, deliverables, mitigation plans, and key performance indicators
UAT & Request Management: Oversee the User Acceptance Testing (UAT) process, including the systematic tracking, prioritization, and triaging of customer feedback and technical requests
Customer Health & Strategy: Deliver an exceptional experience through proactive communication and data-driven reporting on customer health, identifying trends in adoption and areas for process improvement
Revenue Growth: Ensure contract requirements are met and identify opportunities for account expansion to increase overall recurring revenue
Internal Advocacy: Champion growth by sharing marketing resources and feature improvements with customers, while bringing feedback back to SuiteSpot’s internal product and development teams
Cross-Functional Collaboration: Work closely with our Technical Implementation Managers, Product, Sales, Support, and Development teams to refine our delivery model and drive projects forward
Qualification
Required
5+ years in Software Project Management, Implementation Management, or a PM-heavy Customer Success role (SaaS environment preferred)
Proven experience leading and facilitating executive meetings with clear agendas and high-impact outcomes
Excellent interpersonal, verbal, and written communication skills
Strong analytical capabilities
Benefits
Flexible remote options
A competitive compensation package
A culture that promotes ongoing professional development and team-building
Company
SuiteSpot
AI-powered multifamily maintenance and capital centralization software that maximizes performance through productivity
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
RET Ventures
2024-10-10Series A
Recent News
GlobeNewswire
2026-01-06
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