American Seating Company · 3 hours ago
Quality Engineer
Grand Rapids, MI
Full-time
Onsite
Mid Level
4+ years expAmerican Seating Company is seeking a Quality Engineer to serve as the main point of contact with OEM customers, supporting concern responses and managing internal teams for corrective actions. The role focuses on developing and maintaining quality systems to enhance customer satisfaction and reduce complaints.
CommercialManufacturingTransportation
Responsibilities
Develops, implements, maintains, and trains on quality systems
Communicates ISIR/PPQR submission requirements for supplied products/processes
Works with Supply Chain personnel to coordinate ISIR/PPQR submission approval with suppliers
Leads customer concern containment activities internally and externally at customer locations
Coordinates containment activities with Field Service team at OEM and warehouse locations
Facilitates internal concerns review to drive timely root cause analysis and permanent corrective action with American Seating product
Performs internal product/process layered audits as scheduled to support continuous improvement
Performs internal audits on processes or procedures as scheduled to support sustainable quality systems
Assists Supply Chain personnel with supplier related quality issues as directed
Reads, evaluates, and submits recommendations on design records to improve part and process quality to support customer concern resolution
Reviews and investigates customer return for potential root cause. Communicates findings to relative American Seating team to support corrective and preventive actions
Supports manufacturing with product and process problem-solving as needed
Manages Return Goods Authorization (RGA) process for customer returns
Participates in product launch to assist Manufacturing and Applications Engineering to ensure successful transition to manufacturing team
Support and direct QA inspectors as required
Executes training of quality processes for American Seating associates as needed
Other duties as assigned
Qualification
Required
Bachelor's degree in engineering, manufacturing, business related field or extensive experience in transportation related industry in lieu of formal degree
Four to six years of experience in quality, engineering, manufacturing, or related area
Knowledge of Quality Management System certification process and requirements
Understanding Quality related processes
Understanding and ability to use measurement devices for product measurement
Ability to use various computer applications and software
Ability to work with others jointly to accomplish company goals and objectives
Strong problem-solving and investigation skills
Strong communication skills, both verbal and written
Ability to read blueprints and technical documents related to products, testing and standards
Ability to adapt quickly to computer applications
Able to use Microsoft Office products
Able to schedule and conduct virtual group meetings
Ability to lift transportation seating items such as seats, seat frames, plastic seat modules, boxes, and barrier panels up to 50 pounds
Frequent keyboarding is required
Work frequently requires attention to details
Frequent pressures related to meeting deadlines, scheduling requirements and simultaneous projects is required
Work is frequently affected by distracting influences such as people, calls, etc
Company
American Seating Company
American Seating leads with innovative seating solutions for transportation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Heidi Peterson
Chief Operating Officer
Scott Maki
Human Resources Business Partner
Recent News
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