Fives Intralogistics · 2 hours ago
Customer Service Representative
Cleveland, OH
Full-time
Hybrid
Entry Level
2+ years expFives North American Combustion, Inc. is hiring a permanent, full-time Customer Service Representative to join their team. The role involves responding to customer inquiries, processing orders and quotes, and assisting with customer requests while working in a collaborative environment.
Industrial Automation
Responsibilities
Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services
Performs Restricted Party Screening for inquiries and orders
Process domestic and export quotes
Process domestic and export orders into SAP-based computer system
Effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries)
Research spare parts for customers
Call Center team member
Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries
Qualification
Required
Minimum of 2 years of experience in a customer service-related position
Proficient in Microsoft Office applications (Outlook, Word, and Excel)
Prior order entry and quote experience
Prior export order and quote experience
Basic export compliance knowledge
Preferred
Experience in manufacturing customer service
Prior SAP experience is a plus
Benefits
Hybrid/Work remotely on Mondays and Fridays
Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
401(k): 6% match and immediate vesting
Paid vacation, sick and volunteer time
12 paid holidays
Parental leave
Tuition reimbursement
Training and development
Company social events
Work/life balance
… and more!
Company
Fives Intralogistics
WHAT WE DO From system design to start up and beyond, Fives provides and integrates world-class solutions for sorting, warehousing, order picking, material handling and advanced logistics automation.
Founded in 1957Paris, Ile-de-France, FR
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase