Brigham and Women's Hospital · 2 hours ago
ER Secretary
Boston, MA
Full-time
Onsite
Entry Level
$18.44/hr - $27.39/hr
2+ years expBrigham and Women's Hospital is a not-for-profit organization focused on patient care, research, teaching, and community service. They are seeking an ER Secretary to perform a range of secretarial duties, coordinate unit procedures, and support patient care operations in the Emergency Department.
Health CareMedical
Responsibilities
Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care
Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit
Greets patients arriving at the Emergency Department and may assist with sign in
Enters patient information into EPIC ASAP module
Provides directions and assistance to patients and visitors
Assures the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice
Performs other duties assigned as needed
Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit
Responsible for receiving visitors and responding to needs of patients and family members
Assists in maintaining a safe environment and intervenes appropriately
Identifies and/or initiates appropriate follow up for any safety issue
Ensures patient and family member’s needs and expectations are met in a timely and caring manner
Maintains the I.C.A. R. E. standards with focus on communication, appearance and respect
Works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit
Maintains and promotes the mission and values of the organization
Maintains confidentiality of all patient information
Respects and supports a culturally diverse staff and patient population
Utilizes the proper procedures address patient or family’s concerns by notifying the Nursing Director/supervisor or clinical leader
Monitors and distributes unit and clerical supplies as directed by the Nursing Director to assure par levels required of efficient operations
Maintains work area and off ice equipment in neat and functioning order
Initiates and tracks appropriate Facilities, Bio Med, Housekeeping, and IT related problems/replacements/ requests or work orders
Notifies Biomed department of malfunctioning equipment and arranges repair requests and for the equipment to be returned to the department
Assists Nursing Director to manage and facilitate unit projects
Acts as a liaison and assists in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities
Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse
Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner
Places pages and phone calls upon request of clinical staff
Participates in shift to shift handoff communication by giving or receiving hand of report to/from the incoming/outgoing unit secretary and charge RN
Coordinates and notifies appropriate staff regarding all paperwork coming onto the unit including fax referrals
Maintains all patient medical records per hospital policies and procedures in a neat and orderly manner; properly label each page and file testing results and other information in individual medical records accurately and in a timely manner
Monitors and informs staff of patient diagnostic tests, appointments, and consults upon the direction of physician or RN
Coordinates logistics of patient discharge including transportation and paperwork, etc
Performs clerical duties to admit, transfer, and discharge patients with the use of bed management system
Make certain that the patient record/chart, patient labels, and other pertinent information accompany the patient on transfers
Copies patient charts and other materials as requested
Utilizes Epic system to: access and update administrative data screens, to enter transport requests, and print specimen labels
Requests and maintains old medical records as needed
Communicates with healthcare team members via VOCERA communication device
Performs all other duties as assigned
Interacts with all members of health care team to provide interdisciplinary patient family centered care
Answers and communicates patient request to appropriate clinical staff
Provides clerical support to unit staff as needed
Receives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards
Provides all patients and families with basic information for unit operation
Maintains compliance with hospital, unit secretary specific competencies
Identifies and actively seeks out unit and/or service-related continuing education classes
Orients or precepts new personnel as assigned and acts as a resource for other professionals, patients, and significant others on the unit
Responds to staffing needs of the healthcare team
Attends staff meetings and/or read staff meeting minutes to keep current with unit and organizational updates or changes
Attends the annual Safety Fair
Understands unit specific quality indicators
Participates in Quality Improvement Projects and Committees as directed by the Nursing Director
Responds to patient and family care by answering telephone calls in a timely manner
Coordinates patient communication through a variety of general reception and clerical duties
Greets, directs and assists all patients and visitors as they arrive
Facilitate the patient sign in process
Enters the patient sign in information into the Epic system
Notify the triage nurse of patient arrival
Protects patient confidential information at all times
Directs visitor, patients, and hospital staff to appropriate destination politely, accurately and clearly to ensure minimal confusion
Enacts all emergency procedures as stated in policy and procedures
Monitors waiting room activities and facilitates interactions and communication with ED liaison as appropriate
Communicates effectively and establishes good rapport with all levels of personnel, i.e.: nurses, physicians, other clinical staff, administration and volunteers
Assists triage nurse and registration staff as requested
Qualification
Required
High School Diploma or Equivalent required
2+ years of experience in medical, customer service setting preferred
Staff adheres to all I C.A.R.E. Standards
Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel
The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees
The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients
Ability to work independently, with well developed organizational skills in order to prioritize tasks
Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc
Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team
Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit
Ability to sit and/or stand for an extended period of time
Ability to assist lifting and carrying up to 20 lbs
Ability to assist with the transportation of patients on and off the pod
Demonstrated customer service skills
Preferred
Associate's Degree preferred
Knowledge of medical terminology preferred
Computer knowledge of Microsoft Office preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses
Recognition programs
Company
Brigham and Women's Hospital
Brigham and Women's Hospital is an academic medical center based in Boston, Massachusetts.
10001+ employees
H1B Sponsorship
Brigham and Women's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (219)
2024 (174)
2023 (202)
2022 (220)
2021 (137)
2020 (157)
Funding
Current Stage
Late StageTotal Funding
$22.15MKey Investors
American Medical AssociationThe Leona M. and Harry B. Helmsley Charitable TrustMassachusetts Life Sciences Center
2023-06-21Grant
2022-06-30Grant· $16M
2021-01-08Grant· $0.4M
Leadership Team
Caroline Fox
Associate Professor (Part Time), Medicine
David Silbersweig
Chairman Emeritus
Recent News
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