Con Edison · 3 hours ago
Sr. Product Analyst, Customer Ops - Strategic Applications Operations Application and Support
New York, NY, United States
Full-time
Onsite
Mid, Senior Level
$95K/yr - $130K/yr
3+ years expCon Edison is a major utility company in New York, and they are seeking a Sr. Product Analyst to join their Operations Applications and Support team. The role focuses on enhancing the Clean Energy Market Operations business and improving customer experience through the development of the Value Stack Customer Platform and Portal.
Utilities
Responsibilities
Ownership over a product area which includes translating business needs into features and user stories with clear, actionable functional and non-functional requirements and acceptance criteria in close collaboration with business SMEs, UX/UI designer and technical lead
Assist in creating, refining and prioritizing the product backlog. Ensure backlog items are aligned with product strategy and vision
Execute and track project plans using SAFe agile methodology and Azure DevOps (ADO). These activities will provide experience to manage larger agile work streams as experience and knowledge is developed. Work closely with developers, designers, QA and business stakeholders to support successful delivery
Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders. Plan and conduct discovery and customer research activities with the business users and its customers
Conduct research and analysis to determine business trends, forecasts and benchmarking with utilities and other businesses related to web and mobile application use and development
Assist in monitoring, tracking, and manage risks and issues on initiative, including data analysis of issues for resolution
Assist in procurement activities and managing budget, including tracking vendor invoices and subsequent payments
Administrative support for CDG Platform Solution program to support planning efforts and coordination
Provide back-up and coverage on intake and governance process
Preparation of slide decks and regulatory documentation on program initiatives. Strong writing, communication and presentation skills
Support agile product and feature development with growth opportunities to manage features and support delivery independently
Perform other related tasks and assignments as required
Qualification
Required
Associate's Degree with 4 years of work experience
Bachelor's Degree with 3 years of work experience
Master's Degree with 2 years of work experience
Proven experience in project management, customer experience management, product management, technology implementation, and full software development lifecycle
Skill in Microsoft Office (Excel), Azure DevOps or similar work tracking tools, Oracle BI, and Supply Chain systems
Ability to manage budgets and vendors, support agile product teams, and produce formal presentations and documentation for executives and regulatory purposes
Driver's License Required
Preferred
Master's Degree with 2 years of work experience
Knowledge of Customer Operations, Energy Services, and CECONY customer CDG business processes
Familiarity with various Company and Customer Operations computer systems
Agile Certification
Sales Force Certificates
Product Management Certifications
UX/UI or Product Design Certifications
Benefits
Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
Company
Con Edison
We provide power to more than 10 million people and businesses across NYC and Westchester.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joeann Walker
Policy Advocacy Leader, Economic Empowerment Platform, CEO Action for Racial Equity Fellow
Kimberly Strong
Vice President, Chief Ethics & Compliance Officer
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