Smiths Group plc · 1 day ago
Temporary Customer Service Representative
Morton Grove, IL, USA
Full-time
Onsite
Mid LevelSmiths Group plc is a global leader in mission-critical flow control solutions for energy and process industries. They are seeking a Temporary Customer Service Representative who will assist and support customers, resolve inquiries, generate reports, and improve processes to enhance customer satisfaction.
AerospaceElectronicsIndustrial EngineeringManufacturingMechanical EngineeringMedical
Responsibilities
The Temporary Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services
This person problem solves, generates and analyzes various metric reports
This person guides the less experience Customer Service Representatives
This person improves processes and recommends department improvements
Report to management on customer satisfaction
Delivery performance by site comparing performance to due date vs. customer request date
Delivery performance by site comparing performance to promise date vs. customer request date
Summarize the survey to customer by ratings
Review order status to insure proper scheduling methods to meet scheduled delivery dates and achieve customer satisfaction, in accordance with current quality management system
Publish performance reports to various accounts, as required
Open order reports are to be reviewed in a timely manner to rectify any concerns prior to expediting the process
Analyze complex processes in a systematic manner and create reports in a clear and concise fashion
Generate complex quotes for intercompany and external customers
Liaise with Quality Department on RMA and AQR’s
Generate reports as needed to the improvement of customer backlogs
Ability to deescalate and mitigate customer obstructions to a positive outcome on behalf of John Crane
Manage special projects as assigned by management
May develop a Master Scheduling Plan spreadsheet on major customers to work in conjunction with the planning areas to insure attainment of blanket orders with respect to delivery, cost requirements, and inventory levels
Master Schedule Plan must be coordinated, prioritized, and monitored/reported to insure availability of product
May assist with utilization of Pricing Tool (LPG) to price all assemblies and components in proposal status
May process end of months closing activities; and may balance and troubleshoot daily order activity
Qualification
Required
Experience in an ERP System is required
Intermediate to Advanced knowledge of Microsoft Office Products
Must be detail oriented and be able to work independently using sound judgment
Ability to work independently or in cross functional teams
Ability to read blueprints, identify product lines and answer basic technological questions, in certain locations
Strong verbal, written, problem solving, and organization skills required
Experience in planning, materials and scheduling as needed
Demonstrated ability to mentor others
Preferred
Familiarity with rotating equipment and pumps, a plus
Experience working in a diverse environment is preferred
Bilingual English – Spanish a plus
Benefits
Employee resource groups (ERGs)
Smiths Excellence Awards
Competitive compensation and benefits
Company
Smiths Group plc
For over 170 years, Smiths Group has been pioneering progress by engineering a better future.
Founded in 1851
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1914-07-21IPO
Leadership Team
Michael Barker
Chief Information Security Officer
Tricia Layde
Global Reward Business Partner, Strategic Projects and Transformation
Recent News
MarketScreener
2025-12-11
2025-12-11
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