PENNYMAC · 6 hours ago
Customer Service Supervisor
Carrollton, TX
Full-time
Onsite
Mid Level
$50K/yr - $75K/yrPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Customer Service Supervisor will lead customer service activities, ensuring staff provides effective service while adhering to operational policies and improving staff performance.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Routinely review staff performance of key metrics and work with staff daily to improve performance
Ensure escalated customer issues are addressed promptly and handled properly
Be responsible for performance appraisals; development of staff; and reward/coach/counsel employees
Manage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and training
Address concerns and resolve problems
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Qualification
Required
Strong customer service skills
Proven training skills
Must be proficient in Excel and Word
Preferred
Financial Services and, if possible, mortgage industry experience preferred
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
Founded in 2008
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Amar Nadig
Senior Vice President of Enterprise Data
Kevin Ryan
Senior Managing Director and Chief Strategy Officer
Recent News
Company data provided by crunchbase