Wright-Patt Credit Union · 16 hours ago
Member Care Representative
Beavercreek, OH
Full-time
Onsite
New Grad, Entry Level
$18.45/hr - $27.68/hrWright-Patt Credit Union is hiring for their Mortgage Servicing Call Center. The Member Care Representative provides expert guidance and delivers peace of mind for loan level interactions, ensuring members receive consistent five-star service and hassle-free experiences with their mortgages.
FinanceFinancial ServicesNon Profit
Responsibilities
Assists partner credit unions and their members by accurately processing transactions, including but not limited to mortgage payments, information inquiries, account maintenance, etc. Works with members or other agencies (i.e., title companies), providing requested mortgage information, such as payoff statements. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (60%)
Processes incoming emails, voice mails and faxes within 24 hours; processes incoming and returned mail. (10%)
Performs miscellaneous duties, such as completing assigned tasks, pulling reports, updating call center metrics, pulling document requests, supporting other lines of business, etc. (10%)
Follows applicable security, member identification and fraud prevention policies, procedures and practices. Assures that member verification is completed according to myCUmortgage policies for transactions. (10%)
Makes outbound “Welcome” calls to members, specific call campaigns or in response to callers’ questions and inquiries. (5%)
Assists management with requests that support the stakeholders. (5%)
Qualification
Required
High school diploma or equivalent; some secondary education is preferred
Must be able to learn and apply a variety of software applications
Must have accurate keyboarding skills
Demonstrated ability to clearly communicate with myCUmortgage experts, members, external partners and third-party vendors
Demonstrated ability to analyze, reason, problem solve and prioritize work independently and design recommendations to accomplish business and strategic goals
Preferred
Previous call center, mortgage servicing and customer service experience is preferred
Company
Wright-Patt Credit Union
Wright-Patt Credit Union is a not-for-profit member-owned financial institution.
Founded in 1932
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Mislansky
President/CEO
Daniel Smith
Chief Financial Officer
Recent News
2025-10-07
Seattle TechFlash
2025-05-01
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