Randolph Brooks Federal Credit Union · 13 hours ago
Contact Center Representative: Consumer Lending
San Antonio, TX
Full-time
Hybrid
New Grad, Entry Level
0+ years expRandolph-Brooks Federal Credit Union is a financial institution seeking a Consumer Lending Representative. The role involves assisting members with consumer loans through inbound channels while providing exceptional customer service and building relationships to enhance their financial well-being.
BankingFinancial Services
Responsibilities
Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans
Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate
Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU
Process paperwork, and collect fees required to complete title work
Inform members of loan decisions and provide information for ancillary loan products
Maintain current working knowledge of RBFCU policies and procedures and regulatory laws
Include appropriate people in decision-making process and make timely and informed decisions
Accept responsibility, follow through on commitment, and react well under pressure
Strive to meet or exceed department standards
All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice)
Qualification
Required
High School Diploma or G.E.D
A minimum of 9 months financial institution experience or 2 years customer service experience
Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch)
Possess excellent organizational, time management, and interpersonal skills
Ability and desire to work well in a team environment and develop strong working relationships with external parties
Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)
Preferred
Bilingual (English/Spanish)
Benefits
Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.
Path to Promotion
Award-winning Learning and Development program
Company
Randolph Brooks Federal Credit Union
Randolph-Brooks Federal Credit Union is focused on helping members save time, save money and earn money.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher O'Connor
Chief Executive Officer
Sonya McDonald
Executive Vice President/Chief Operating Officer
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