FiberLight, LLC · 7 hours ago
Field Service Technician
United States
Full-time
Remote
Mid Level
3+ years expFiberLight, LLC is seeking a skilled and motivated Field Service Technician to provide on-site support to clients. The role involves installing, troubleshooting, repairing, and maintaining FiberLight services and equipment while ensuring excellent customer service and network availability.
InternetTelecommunicationsWireless
Responsibilities
Install, configure, and commission new equipment at customer sites and FiberLight network locations, ensuring adherence to technical specifications, safety standards, and performance benchmarks
Perform scheduled maintenance activities in support of customer and/or network upgrades, reconfigurations, and fault mitigation
Perform fault isolation and repair on services and network backbone utilizing various pieces of test equipment and coordination with NOC and OSP/Splicing resources
Provide exceptional customer service by addressing and interfacing with the local customer contact on orders and tickets
Meticulously document all service activities, including installation, maintenance, repairs, and parts usage, using SiteTracker
Manage inventory for consumables, emergency spare parts, and tools located within the company vehicle and at local ISP storage locations
On a rotating schedule, responsible for dispatching for scheduled maintenance/installation or NOC-driven outage/impairment tickets after hours in a 24x7 environment
Qualification
Required
High school Diploma or equivalent required
Valid driver's license
3 years' experience in the communications or telecom field
Hands-on experience with the installation of electronic communication equipment
Hands-on experience operating related test equipment
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Detail-oriented -- would rather focus on the details of work than the bigger picture
Must be able to sit, stand, walk, stoop, kneel and reach
Must be able to drive a motor vehicle
Must be able to speak, write, read and understand English
Must have visual acuity
Must be able to lift 0-25 pounds
Preferred
Bachelor's Degree preferred
Company
FiberLight, LLC
Digital transformation starts with purpose-built networks! FiberLight has been designing, building, and deploying one-of-a-kind fiber networks to ignite digital revolution for over 20 years.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$922.2M2025-05-01Debt Financing· $500M
2022-06-30Acquired
2020-09-16Series Unknown· $325M
Leadership Team
Bill Major
Chief Executive Officer
Leslie Brown
Chief Legal Officer
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