Total Safety · 2 hours ago
Customer Service Representative II
Gonzales, Louisiana, United States
Full-time
Onsite
Entry, Mid Level
2+ years expTotal Safety is looking for a Customer Service Representative to add to their safety conscious team! In this role you will provide courteous and efficient inside sales and customer service by answering inquiries from customers regarding service, deliveries and invoicing.
AnalyticsAutomotiveComplianceInformation TechnologyReal TimeSecuritySoftwareTelecommunicationsTransportation
Responsibilities
Answers incoming calls, greets customers cordially and provides timely responses to customer inquiries related to product and service orders, delivery and pricing
Researches price and delivery utilizing system information and confirms verbally as necessary. Calculates pricing while maintaining margin guidelines
Ensures all required information is obtained and that supporting documents are completed correctly
Takes orders by phone, fax, email and web-based systems and enters into the order entry system. Clarifies customer specifications by phone, email or fax as required. Makes product and/or service recommendations based on understanding of customer needs and alternative solutions in inventory
Enters customer orders into system in an accurate and timely manner
Ensures that terms and conditions are communicated and that required documentation is complete including letters of credit, delivery bonds, shipping and freight forwarding requirements
Handles customer complaints including processing returns. Assists in determining whether the product should be accepted for return and if the customer should be credited according to established sales, warranty policies and procedures. Works with accounting to ensure complete resolution of issue to ensure customer satisfaction
Reviews customer open order and backorder reports on a daily basis in order to pro-actively resolve potential issues. Contacts the customer in the event there are difficulties in filling customer order, meeting delivery time, required adjustments in pricing or other issues which may need to be addressed. Follows up with internal contacts as needed to quickly resolve the issue
Maintains a close alliance and dialogue with the assigned Sales Account Managers to ensure that all customer needs are properly serviced. Contact with other departments or external contacts to clarify, obtain and furnish information
Enters data from various sources to maintain and update various databases and spreadsheets including tracking project costs and schedule performance. Ensures data integrity by verifying input and calculations
Assists others in department as necessary
Qualification
Required
High school diploma or GED plus additional specialized courses or Associates Degree in related field
A minimum of two (2) years of progressive customer service/sales experience with knowledge of customers, industry and competitive market
Customer Service / Sales experience with some industry and applications knowledge for assigned customers
Working knowledge of company services, processes and infrastructure
Excellent PC skills with proficiency in MS Office programs and intimate knowledge of departmental software programs such as RentalMan
Comprehensive, specialized knowledge of company services & applications
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to independently resolve all but the most complex problems, pay close attention to details & plan, organize & manage time
Must be able to handle diverse tasks simultaneously and work effectively with interruptions, meeting or exceeding production and quality goals
Ability to pay close attention to details and present good planning, organization, and time management skills
Ability to handle confidential or sensitive information
Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily
Good oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications
Good telephone etiquette
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Preferred
Experience in Industrial Safety commodities and/or Rental Equipment products and services preferred
Company
Total Safety
A Houston, Texas-based provider of safety and compliance services
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-03-10Acquired
1995-01-01Private Equity
Leadership Team
Cody Lilley
HR Manager/Human Resources Business Partner
Jeremiah Denner
Chief Information Officer
Recent News
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2025-11-21
2025-05-08
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